SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The middle line is too tight, presses on the calf. The top is very free. I will definitely change. But for its price-good.
I'm size AU8. Fit perfectly to my foot, however ankle is tight to zip up. They fit legs perfectly and don't slip down. Heel is quite high for me.
The boots are just perfect. I sized up so it would fit perfectly. I wear 8 us which is 38 in Europe size but I took 10 us which is 41 in Europe size
Good boots, made qualitatively, a little wide at the top had to be sewn
Truly lovely comfortable
Shoes super only troszeczkę regret not wzięłam number 40 :) but as these are ok :)
I'm very satisfied with the boots just super
Boots are super sexy and fit well. Delivery over 2 months due to coronavirus. I have slim legs and they fit like a glove. Love them
Size in size
36 fit well 23,5 foot length, but the top will hurt
Cool boots, really I didn't guess the size but it's only my fault
The item is the corresponding picture.
A lil tight near the ankles but I look at it like extra support lol I love em can’t wait to wear em
Beautiful boots! I have normally size 37/38 and I have size 38 ordered. The foot of the shoe is a little spacious, while the instep of the foot called almost 'Te' tight is (I do have a little wide feet). I think so much burden to go get of than pressure point if I give them some longer want to wear. The rest of the boot fits nicely around my leg, though I have trouble to the boot over my calf around to get.. I. V. M. With a horizontal tight seam that 10 a 20 cm under the knee stitched, where the extension of the boot on associated sits. Boots were packed very well!
Excellent product! Came very fast and is exactly as the description! I recommend it at 100% those heels are gorgeous
Recommend
Boots for dry weather, mainly for driving in the car)) not comfortable pad)) and all skinny will have to stir the top of the boots))
Beautiful, light and soft boots very pleasant to wear thank you/amazing boots, so light so soft thank you
Muyy pretty I'll buy again
Exactly as pictured, true to size and fast shipping. Thank you!!
The right boot is a little shorter than left one but rest id ok.
For their price they are beautiful. On height 170, weight 55, I wear size 37-38, took 38. And happy. They are really tall "on the thigh" and do not fall down by themselves. Quality suits me, not lost (very worried about this) I can only wear if somewhere to stand in the corner) there is one nuance-they are too narrow in the rise, and I have too thin leg, but here too narrow, for the first time I have so, but you can tolerate it. Heel is too high. In the nose is empty, I'm afraid that I will shrobabat on the floor. Demi-season. As a compliment, the store put the ring. It's so cute ..) Packed only in air bag. Pleases that they did not crush them with anything heavy on the road)) thanks. Quality is true as expected, quite good.
Very nice! They are comfortable and true to size.
Great.
they are nice
good
Not bad boots. Below oooochen narrow. Barely buttoned. I hope at least a little tighten, squeeze so that the step can not be stepped. With the store did not communicate, there was no need. Sent quickly.
I love them!! I ordered a size 11 and they fit just right. I've gotten so many compliments wearing these boots and silent stares of envy...or judgement haha. These boots are truly thigh high, and I'm a tall girl! The only negative about these boots is that they don't stay stretched up if you don't have morbidly large thighs. I'm quite thick in size so I was amazed my big thighs couldn't hold them all the way up but that's minor :P. 5 stars
Size 7 to Russian 37. Quality standards. At the top is very wide, even considering that my legs are not thin, thin panties hold, tights slip boots (. At a height of 165 about 7 cm. Remains to the ass is so long. I go on heels, this heel is not comfortable. Five put for extravagance of the model and fast delivery)))
They are beautiful communication with the excellent store
Perfect!much better than I imagined
The boot is exactly the description. Beautiful
I take the size a lil big but this shoes are really amazing I Idore thanks so much ⭐⭐⭐⭐⭐
They're what they look like in the pictures and even prettier! Very happy!
Perfect.
Excellent boots, small size for size exactly, at its 36 took 37, sat just
Very best service ★★★★★ ! Arrived in 13 days! Many thanks from Italy and have a nice day!