SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
посылка пришла быстро. Качество хорошее, хорошо тянутся. Пришли без брака, без запаха. Продавца советую
Delivery is very long two and a half months. Pants are great.
RUNS VERY SMALL
Pants are good, but the back is a little translucent
Great transaction! Thanks!
Excellent exactly as described
Very fast delivery! The pants are very light and they look like the description. Thank you!
Magnifique
The pants are very bright, thin. Under a long tunic or T-shirt. That's the summer. Delivery fast.
Two and three halves of myasyaki was checked by the sergeant. The store himself selling the delivery time, I denied his pants on the remaining day of the pitch of the dispute. 3 The date of Yakut I will tell the CSO on its own grovi is normal, the fabric is pulled I not easy
Very beautiful, thank you salesman.
Went Ooo very long, month 2,, good pants, took XL a little bigger in the waist, and so facilitate well, and do not shine, cost their money (waist coverage 65 cm, Bender 89 cm)
perfect, elastic!
Good.
All OK
Ėmiau m Nors nešioju s. Galėjau IMTI Savo dydį irgi būtų outlets. Kelnės Tamposi, LYG patogios. Aukštas liemuo. Ilgis auksciau kauliuko Kaip kapriai, Ant blauzdos. Mano ūgis 168cm. Keliavo ilgai
Super nohavice, príjemný materiál, perfektne chair.
Pants exactly as in the photo and in the description, synthetic fabric, very thin, but pleasant to the body, nowhere does not shine anything, there is a drawstring on the waist that fixes the pants, there are side pockets, but in places where holes, the fabric creeps, threads appear, so hardly trousers will last long. In fact, for such a price is logical.
ok
Trouser leg thin, stretchy, not transparent. Comfortable on the body.
Good size nothing has to say
Pants fit perfectly, I have 163 cm and are slightly before ankle, for trampek on of the spring will be OK. Recommend
Pants Super but a little small. When growth 169 need podciągać mid-calf
Little kiepski material and holes przecięte for rowno as if knife. Besides OK.
Couldn't send it. The money was returned to the map. Thank you to the store. Recommend it.
pants fit perfectly with the rosemary
Super! thank you!
It's a little late but it's okay
Perfect I asked for an xxl and I have something smelly left, but nothing big, I'm 1,52 and weight 59 kilos and it looks great, I recommend the product, the store and the store, thank you.
Faje, super fast future
I arrive before the estimated date, it looks good quality. I love it.
I received these pants on 03/02/20, while the delivery was scheduled for 21/03/20. These pants conform to the description and I am delighted with my purchase. I thank the store for these benefits.
Bon produit
Stretch material, ordered M on 44 size, rockets.