SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great jumper, very soft and warm. Lots of loose threads on inside seams though and one sleeve came undone at wrist which required stitching
The jacket is pleasant to the touch. The color is more saturated than in the photo. The diamonds are rather beige, not gray. It seems to me that a little shoulders are great. I hope after washing will stretch out
More pink than in the picture, but very beautiful and pleasant to the body. Good qulity. There is not a strong smell of paint. In general, I liked it, a cute sweater and a warm one. Threads do not stick out.
I am happy with the quality of the product.
Everything came thanks to Sither very soft and warm seams caring. Thank you very much for the gift very nice
very nice jumper and good quality
The sweater is pleasant to the touch, the fabric is a little "shaggy", as in the photo, on the size of XS-S sat normal, but in the shoulders, in my opinion, are a little great.
Thank you store! The light is warm and soft. My daughter is delighted, too! Fully complies with the description. After washing did not deform. As a gift was a hairband. Parameters: height 145 cm, OG 73 cm, from 59 cm, about 80 cm.
The sweater is great, but unfortunately it is not for me .. The store put a gift! Recommend!
The jacket is wonderful! Interesting fabric texture, the quality is excellent! I am very happy with buying! Thank you store!
Super soft material. Item as described
Ordered 42 Russian. Soft, dense, of course synthetic, but nice.
Not the fastest delivery, but the pullover itself is beautiful! The first time the product is even better/more interesting than on the image. Recommendations!
Nice sweater. I recommend.
Beautiful, soft sweater! Happy with the purchase! Thank you store!
The size of 48 is still small, but this is my mistake, I commanded the reviews. And so the sweater is wonderful, gray rhombus fluffy, itself soft and very warm. The yield within a month after shipment, the order processing was long, but it is also understandable why) as a gift put the rubber band)
The goods received. Seller and store advise
Fabric excellent. Quality good recommend
Nice. Soft, fitted to size 44. After washing did not Polish, did not sit down, everything is fine. It's been a month in Belgorod. They didn't talk to the store.
It fits so good! Thank you very much!
Quickly delivered!!
Green sweater Wonderful jumper. As in the photo. Synthetic, but soft and pleasant to the body. No extra threads. But the neck is narrow, presses a little. The shoulders are wide, and the length is small, but this is because I'm high. It doesn't bother me because it's what they wear right now. My parameters are 92-66-93/176 cm. Super fast shipment of goods. The store reported the track only 3 hours after payment. Thank you and recommend this seller.
Very nice jumper. The color corresponds to the photo. I am happy with the purchase. Thanks to the store. I will order more in this store. I advise you.
The jacket came with stains on the sleeves, it went very long about 2 months
It came in a month, the sweater is warm, the size is 42 Russian or s. Two stains on the back-I don't know if they get washed. The white thread on the chest is in the most visible place. In general, for this money the very quality of the sweater is normal.
Thank you store)))) shipping is good))) the item matches the picture
Nice soft sweater. The size came to the chest volume of 96 cm. Nice to the body, no smell, there were a couple of threads, which is easily disposable. Warm. The washing has not been checked yet. The colors are very gentle.
Loved the coat is very warm the fabric is good quality. All as the ad.
Nice sweatshirt, soft, nice to the body. Packed well