SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants came on time, for 2 weeks
Very cool! Suitable for many images. Quality-bright! I first wrote one address, then asked the store to send to another. He kindly agreed. In general, deserved five and goods and a store!
The order came to Mo in about 2 weeks. The quality is excellent, the threads do not stick out anywhere
качество классное,но оказались велики(((((
Good Pants, sorry a little with the size of not lucky (a little too small) on the Russian 46 took M. I gave my sister 44 villages perfectly.
Panties are very cool! The seams are even, the threads do not stick out, the order came on time. With the store did not communicate, everything came without problems. Pants have not ironed yet, so they look mint. The only thing, on a thin ankle look very cargo and a little not neat, otherwise everything suits. Color as in the picture, style too. The fabric is quite dense, does not stretch, in hot weather it will not be very convenient. In general, I'm happy with the purchase. Pants recommend))
Excellent pants, the material is like thin jeans, in summer at + 30 is not hot. On the parameters 66-88 s perfectly approached, in the waist there is a stock due to the rubber band. Rubber bands from below are pressed, but they can either be replaced or stretched
I'm delighted with them. Why I used to think everything about ordering them or not. There are no complaints about lightning. My first thing is the hook fell off, but it's because my waist is somewhat wider, what you need. So I put the belt in and did not tighten, left freely, just, so that the top of the belt did not stick in different directions and held the pants only with a zipper. And for a few days I can not gather to sew, and I go with a belt. And lightning perfectly holds pants.
Pants Super, quality at altitude, I will still order
Заказала 20.06 принесли домой 14.07. Очень высокая посадка. Молния заедает. ОБ 95 размер L большой, но мой рост 170 и они мне по щиколотку, при ходьбе задираются. Размер М был бы еще короче. Ушью их будет лучше.
Nice pants. At OT 67, OB 88 and height 161 took the size of S. Came up perfectly. The parcel came to Moscow for three weeks
Super!!! Thanks
Excellent tight trousers, came quickly.
Ideal, size in size
Pants are chic, the elastic on the legs is dense, I parted the bottom and sewn more freely. It would be fine if the store added 2-3 cm in the width of the gum on the ankle
Good quality, dense fabric, does not stretch, excellent. Landing! At OT 70 about 93 size m freely. At the waist is too big for 3 cm approximately, I will forward the hook. But in other places it is comfortable and does not pull anywhere. At a height of 160 just above the ankles, high exactly short will be. A little tight gum at the bottom. In general, very satisfied, the quality is super, look at the photo later I'll attach
On parameters 164 cm short, about 100, waist 80, tight, I would like more freely
Pants are very good. Landing comfortable. Quality is excellent. Recommend! Thank you to the store for the gift)))
The quality is super. Size in size
The pants are gorgeous, came fast
Pants! Quality, to buy recommend
The pants is super, as in the picture, the purchase is satisfied. Ordered size M, perfectly sat. The store put the rubber band as a gift, nice.
Very sociable store, helped with the size. I ordered, as advised, the size m at OT 73, OB 96. Per weight 60 kg, height 165. Sit to the ankle, a couple of cm above, the elastic at the bottom, really tight, stretch. The quality of the material is excellent, soft, for the summer evening-not hot, at + 25, felt comfortable. Crumple, but it's cotton. Washing was manual, 30g in the typewriter, did not sit down, did not shed.
So-so, not worth this money. Rubber bands are super tight-suitable for very thin ankles. According to the figure, the size fit well on the hips 102
Pants are well sewn, size in size. Seller recommend
Good trousers, comfortable, only elastic on the shin is slightly tight
Material is good. Tight enough. There is no smell of unpleasant. As a gift put an elastic band for hair)) description corresponds! Recommend
I ordered the quality of the fabric simply. Very cool! Coffee is very nice, but I do not yet understand whether they like me or not. How do they sit wrong ..? Delivery fast at me went 10 days. In general, the goods are satisfied. I did not communicate with the store. Their money is worth of course. But I did not get something jogger)
I liked the quality, the parameters from 68 to 92 size m sits freely