SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good packing, goods received as described. Not trying yet but looking forward to it. Happy purchase. Thanks.
Oi gente. meu pedido chegou certinho. Sou de Goiania, Goias e chegou antes do previsto, chegou em um mês. O vendedor foi super atencioso em minhas duvidas e declarou meu pedido bem mais barato e assim não fui taxada. Podem comprar sem medo. Veio muito bem embalado e sem nenhum estrago.
Perfecto! Mucho mejor de lo que esperaba y el embalaje perfecto!!!
veio tudo certinho, produto conforme descrição e entrega dentro do prazo. adorei meu produto, agora vou fazer o tratamento torcendo para funcionar conforme descrito.
Looks very nice. Easy to use. Comfortable to hold on hand. Fast delivery.
Item in good condition
Prefect laser hair removal device
thanks
I arrived safely. It was a good product.
I haven't tried it yet. The reason for his late arrival is international precautionary precautions.
woww !
Заказываю у этого продавца уже второй раз.(в подарок). По началу эффект не был заметен, да и я ещё не приловчилась с мощностью и количеством вспышек. Результаты появляются спустя время. С начало волосы медленнее растут, затем на небольших участках их и вовсе нет. От полного результата меня отделяет только моя лень....
Still using to test the result. Take 3 months to get sp.
Arrived yesterday, and the same day made use, testing all levels. Apparently the product is perfect, I am satisfied. Gives a light esquentadinha time flash, but nothing unbearable. Not know if delivers what it promises, only time will know and come back here to give more information to those who still in doubt, RS.
Fast delivery! Works well
Very good product, works, came in box well packed and protected. Arrived late, but believe that was because the pandemia.
The product was delivered perfectly packed. All correct. Waiting for test.
Everything is good. Great.
Just loved. Arrived super fast with only 15 days. Taxed! Well packed. Excellent store, super recommend!!!
Seller fast arrived in 17 days, present for my wife and she still will test but arrived in perfect condition only box a little wrinkled, recommend.
Product arrived well packed, working perfectly, match described pictures and is easy to use. Seller sent me fast, arrived in 23 days calendar, crawl and no charge in Brazil. Already did the test but still cannot state that is effective because the results are progressive after the sessions that the manufacturer says enough I will leave other feedback but until then I am satisfied with the product and store!
Good thing, the wife says perfectly with everything copes. This is already the second order, relatives also wanted themselves. Delivery on the second third day.)
Delivery to the house by courier, everything is exactly as in the description, checked-works
Received the item in less than a week. Great service. Have yet to try the product.
I ordered on may 31, the courier brought home on june 3. Everything corresponds to the description, i will try in fact)))
Feeling of very high-quality performance
Exactly as in the photo, works well, the result after several uses
Everything ok, the package arrived in 10 days
Delivery very fast, product came all right, tested some shots, working, still not know the effectiveness, more will test and return to talk about efficacy!
Notice Ben called at customs look like pecked. 28,20 euro came join
Very good device. Before that was elos me my, so there is something to compare. Hair after the procedure fall out. I use it for 5 power. While i have only 1,5 weeks, but i'm happy. I recommend unequivocally for this money. Looks good. Plastic good
It seems that everything works, at maximum power there is an effect (tried on the hand). Later i will add a review.
The product corresponds to the description.
Product arrived very well packed and fast to Min. recommend to store. Thank you very much!
Super fast shipping