SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good home tunic!
The size is small
I really like and thank you very much
The dress does not correspond to the declared size
As described and fits comfortably. Thank you store
to small
I like it very much. Great quality
Thank you. Got it.
The item is of good quality, the size is suitable. there is a little smell, but think after washing with air conditioning can be removed.
Very nice dress. Comfortable to wear
The dress is normal, it came quickly, but for such a price the material is not very, and the pockets weigh strongly and so will go! At its 50R ordered 5HL normally, approached the size!
The product corresponds to the pictures but girls 118 , 125,130. narrow.
so long delivery
At my height 163 cm just above the knee, on the hug of the chest 114 village is idyllic. soft, oxidative, odorless
Everything is fine. store recommend.
Dress miy comfortable and exact to the photo. I love 5xL equals (44) Perfect dress for this summer and daily. Recommended 100x100
Thank you
Expectation and reality. Dress squeaky, home like pajamas will go. Delivery 16 days
Very nice
good
The dress took for the house. great. with the size guessed on the rose 52 took 5XL and was not wrong. recommend
On 50 the size is small, on the back of the star Kivo soedenina. Height 165, short in front.
Quality is average. Stitched is not very good. The fabric somehow pricked. At 52 size freely. Opened a dispute for a refund of the money, the decision of AliExpress to return the dress and return the money. Decided to close the dispute, do not want to spend money on shipment.
good
6x but very small
short at the front and tight fitting
Nice, homemade dress
I should have asked for it XXL
Very soft, take two sizes more from your own. Easy. Normal thing.
Delivery very fast, in two weeks, grade is OK, terribly stinks, definitely for tunic length not the dress.
Normal, long shirt.
good
In principle, an ordinary t-shirt tunic. Only here the difference in the hem in front and behind in reality looks a little awkward. But for a home t-shirt-normal. I did not come quickly, but did not wait long for delivery.
The dress came on time, the size approached my russian 52-54, 6 xl, the dress got better, there is no smell, i'm happy, there would be another color would order one more, thank you
In almaty the dress was three weeks. The model looks better than it really is. Well, it fits more for home wearing. I did not communicate with the store. Sent the goods on the next day after the order.
I love it!
Labai smagi medžiagytė, typewriter Gaila Kad Su brokais
The tunic is normal, 5hl came up perfectly on the ob 116 98 112. Pockets are protruded, very large, but it is possible, a little ears. the store special thanks for the fast shipment.
good thanks
2 weeks to the pier. Both dresses the store sent in one parcel-thank you very much! All as in the picture. On my 56 size 6 xl tight, but for the house is excellent!
Super but called tunic no dress