SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this boot is just like the picture. amazing I wish they had the black one available. I will buy again.
Boots good was present a slight smell but not modestly thought that will be lower with short shorts or mini skirt generally good boots fire, The producer a separate Thank you for the gift in the form of a ring in general would be all great and Super I would have stayed dowel but still ordered size 37 Russian right foot but the left leg did not stick in the The region of области Ooo was very offensive opened the dispute but the store asked to close it that will send this product a little more until the seller came believed, the seller sociable and so boots recommend very beautiful all successful Shopping
Just super quality! Excellent and soft boots, on my 41 took the largest, I have a large fullness and they suited perfectly, very comfortable and cushion and heel! But the full legs and calves are not suitable, fully match the sizes of the producer. I definitely repay for this money, they are very fashionable! Seller is good and responsive! I will order still short, I really liked it)
Nice, well made, packaging and look-in the photo. But it's correct. It smells. It's decisive too. Delivery to the item quickly, tracked. Seller recommend. Even in such a difficult situation everything was clear and fast. Size 37. On the sole (photo) is written store size :)
good quality but with not good smell leave them outside for few days and its smell better
Fashionable, seemingly beautiful boots, quite comfortable. But smelly, PPC! And the feet in them sweat
As the picture comfortable soft Super thanks to the store.
Cool boots, in size. Thank you for the gift!
Boots for their price are good! I'm not lucky the boots came on one leg. Seller after photo confirmation refunded the entire amount.
Can wear
The boot is very nice but i ordered number 36 and i got a 37 talking to the store and i didn't da response
Boots are super, at 36 size, took 7. but the legs in the knees are thick, not stretched above.
Really beautiful! Arrived in estimated time
Good quality, i really liked it, fast delivery, thanks to the store will buy more
Interesting boots. Girls, smell like paint! No lightning. Accordion or boots, who like it. The size corresponds to the table. A small marriage is, an unpainted place.
Boots liked
Bomb boots, very cool look. Came in a soft package, everything is in perfect condition. The only negative is how to put them on. There is no lock, so near the ankle are tightly worn. Came quickly about 3 weeks.
I’m very happy with my order! Thank you<3 I will buy another one next time!
Beautiful, on a thin leg, strong chemical smell.
I absolutely love love these boots... exactly as advertised
I order not for the first time. Boots just super