SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product fast shipping
Рюкзак реально очень крут! Качество хорошее.
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A capacious city backpack! I would like more external, and internal pockets, but also so will come down. Delivery fast, from the moment of payment, to the delivery by courier in Moscow it was three days. Goods and store recommended.
great design and quality.. love it..
2 months shipping to Switzerland. Item is slightly smaller than I thought. Good quality. thank you very much indeed
fast in delivery.
견고하고 다목적으로 사용하기에 적합합니다. 좋네요
Zhhe
Все охуенно
Отличный рюкзак, цена-качество соответствует. Быстрая доставка.
Backpack, definitely worth your money. Quality at the proper level. Recommend.
Top very beautiful well packaged beautiful finish provided with cable to charge I recommend
very good quality
Good decoction. Came quickly, but in this and there was a lack. The courier brought it the day I was at work, and it was a gift to my husband. As a result, he saw it before time and the surprise failed = (
amazing bag!!! totally worth the money and arrived in good time in Spain. recommend bag and store
Very fast shipping!! Backpack worthy. For 15,6 laptop for travel on business trips convenient. For work to also get comfortable and great for training! As a gift took! For every day for papers and laptop bolshevat. However, the most qualitatively stitched and thoughtful! Left for trips on business trips!
Satisfied with the purchase, meets the expectations. I recommend.
Fully corresponds to the description. For those who want to except laptop and documents put a windbreaker and a sweater you need to take more. The goods are satisfied.
Everything is fine. Super. Packing is excellent. Quality is excellent. The timing is excellent. Gift, nice.
Very fast delivery by courier to the apartment. The quality of the backpack is excellent, as in the pictures of the store. Everything is perfectly stitched, nothing sticks out anywhere. I recommend!
The store performed his functions. All on time and without delay. The backpack really corresponds to all the stated characteristics, but also the network its nuances, what is below. Packaging is a kind of gesture of respect to the buyer. Therefore, the goods are safe, without damage. All pros are indicated in the description. About the cons. 1) skins will lose their elasticity over time and crack, purely visually. For extreme operation is suitable for 50%, although the material is quality, live will be long with careful use. 2) waterproof material works, but penetrates the lock teeth. The seller needs to think about the top protection of the lock. 3) The straps are not to the end adjustable, but it is a little bit. If you fit and fit with force, the adjustment will fit from 1.60 m and above. I recommend this store and seller. I do not apply a photo, because there are many such.
Excellent backpack, worth your money. Sewn neatly nothing to complain about. There was no USB cable as a gift but it's not critical. 5 +
Very good looking and quality very happy, fast shipping
Normal backpack. The laptop is placed and the place remains a little. Delivery is very fast.
Very good quality
⭐⭐⭐⭐⭐⭐⭐⭐Super!!!!!!! Backpack-beyond praise! Quality is great! The shape holds, nothing superfluous, the material is very pleasant to the touch, the threads do not stick out. I recommend both the product and the store!⭐⭐⭐⭐⭐⭐⭐⭐
Comrades, ordered a backpack. The backpack was delivered as quickly as possible (7 k. d. From the moment of payment). Backpack is very satisfied. I do not spread the photo, because there are enough of them here. About the order I can say the following: 1) the product was packed perfectly; 2) the store, as a gift, put the rubber tags; 3) the product for 100% corresponds to my most optimistic expectations; 4) good quality goods. Let's see how the product behaves during operation.