SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ممتازة
Remarkable backpack! Thank you so much!
Very very good article I am very satisfied with my purchase thank you very much arrived in time and more
Рюкзак супер! Полностью соответствует описанию, материал качественный. Порадовало, что нет никаких надписей и "брендов". За свои деньги - однозначно рекомендую! Пришло за 33 дня до Ташкента, продавец отправил в день оплаты. Упаковано в почтовый пакет и ещё один дополнительный пакет на ЗИП-локе.
Очень быстро отправили, очень быстро доставили. До порога, службой IML. В рюкзак только-только помещается 17-дюймовый ноут, зарядник удобнее всего носить в переднем кармане. Отделение для одежды вмещает в себя три коробки сока и ещё остаётся место для мелочёвки. Так что если вы улитка, предпочитающая носить на плечах всё, что может вам пригодиться в самый непредсказуемый момент — этот рюкзак для вас.
This is a huge backpack! I called it a shoulder bag) Quality seems very good, no thread anywhere, locks all work fine, the cord for charging has not yet been tested, but it is hidden correctly, about the waterproof I'm not sure, T. K. Made of matter, it will be clear during use. We'll watch how many people live. Delivery to Moscow, to the door on the 2nd day after the order-record time. I did not communicate with the store, there was no need. Purchase is satisfied, thank you! To the seller of prosperity!
I order the backpack not the first time. Very good
Its quality is excellent and sweet
A good city backpack, really does not get wet.
ok
Shipping days or so it took... Tourn satisfy... More bag cake cotton good did whatever... Down-to-earth station is some small living dont think. ㅋ ㅋ
Very good
The backpack is very functional, made of quality material
Excellent backpack, according as advertised. Recommend all buyers.
Very good quality, no more to add.
Come quickly. In appearance and a sense of quality backpack. I'll try, let's see.
Sapas of the jacket! Satushy OT Mez жеткiздi! Alganyma Esh окiнбедiм :) the high quality, unbelievable quick delivery, excellent service! Thanks guys :) I'm happy :)
My stuck in customs of my country and still had to pay 21 €. Took pictures but is not all as came in description and pictures
Excellent product and according to the description. Excellent quality, large space, highly recommend.
Looks good and big.
Looking good quality. Let's see the case.
Dense material. There was a question of how to wash if there was a USB. Turns out it's easy to get out. Sewing quality at height. Let's see how it will show itself in use. He's black as coal in his life.
The product conforms to the description, all qualitatively manufactured. Seller recommend, answered questions in a timely and in good faith
Thank you to the store! This is my first purchase from this store and I am very satisfied. Seller is very responsive to queries. I was able to track my order from start to finish. I received the backpack within 3 weeks to the UK (despite global pandemic). Packaging arrived in good condition - neatly tucked into plastic white sleeve. Backpack functionality corresponds to description. Material is very sturdy and seems durable. 5 stars!
High quality Cheap price. Perfect.! :-)
Great backpack for this price. Absolutely recommended store, very helpfull with custom problems. Top seller! 10* rating
Excellent quality) time will show how it will serve
Very good
Great backpack, fast delivery by courier. Everyone is happy
Every function available as described. Quality is excellent. The feel of the product is superb.
Excellent quality. Everything is as in the description. Fast delivery. Recommend the store.
Material and excellent workmanship. Bought 2 already! Excellent!
Many thanks to the store! if to be honest, this is the best backpack i had, i thought it would be too big, but it's not so, he ideally sat on me, guys, order, will not regret!
Big thanks to you store
Very good material handbag and met all expectations.
I do not understand the enthusiastic reviews-so myself a backpack
Better than described. Very good material
Nice bag, good price. Unfortunately had to pay taxes
Fantastic.
Order arrived from china on the 6th day after sending!!! The product fully corresponds to the description!!! Excellent quality!!! Seller recommend!
Excellent quality. Fast shipping. I recommend the store.
Solid backpack. The material is quite dense. Functionality is enough. Capacity inside for four out of five. On delivery-more than a month to kazakhstan.
Everything came quickly, the goods are quality, the purchase is satisfied!
Fast shipping. 10 days to mos. obl. For your money, the backpack is beautiful!) i advise
Excellent product, and was extremely fast.
Excellent! Good quality material, great workmanship. Worth every penny paid.
I am satisfied