SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
есть уже такое красное, заказала чёрное. на 48-50 , xxl отлично сидит и длина на рост 170 супер. Объем груди 106, талия 86
I love the dress. Shipping was slow due to Covid 19 virus but I love the dress. I am a size 4 and a small fits well and the color is dark burgundy.
The size was a little bigger than expected, but nothing that can't be fixed.
Good quality dress! Everything matches! Advise!
It is as they explain it, the measures. I loved him until I came with a gift punch, immediately following the store. The order arrived just a month.
I wear Xs, the dress took S. It came exactly in the same way
Super!
Arrived to Canada in 56 days and is as described. Size S feels a bit tight on someone who weighs 50kg and is 166cm tall.
The dress corresponds to the description. There are two pockets. 44 took Size S. For its cost a good dress.
The quality is good.
Nickel nothing to say level size level delivery nickel arrival on the date predict
Yes, very satisfied, all perfest and veri fast shipping I am delighted to have served you at your company. Good job
The dress is good, the threads are not stuck. In general, for such a price just a great dress
The quality of the fire, but the size did not fit.
I like it
I do not know if this is the size but s to me bolshevat
Size suits perfect. I'm wearing M.
Delivery very fast quality is good. The size will fit 46, for a height of 170 cm. Dress just below the knee. Threads are not stoned, the seams are neatly treated.
A little long but all good!
Super. At the height of 159 waist in place, length just above the knee. Sleeve norms. The only thing that the fabric is synthetic, but the shape holds, to the body is nice. Hope antistatic will help)))) arrived in 10 days
A bit brighter than the photo, looks nice overall. Fabric is part spandex but isn’t obvious.
Very good material but sleeves are a bit tight and short.
Fabric superrr all very like recommend
Dress made of thick soft material, does not shine! The size table corresponds!
It's excellent, I fell in love
Very good article, good communication with the store, arrived on time
Nice dress, nice village. Fabric, color, all According. What he wanted, he got it.
nice dresse i like it. thank y
My new love, very beautiful
Very liked the dress!