SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great dress
Delivery is fast. Dress as in the photo, but synthetic fabric, in such a dress I can not walk. In synthetics I suffocate. The finish is made of cotton. The dress sits on me normally, the fasonchik is just on my figure (hides the stomach). It is a pity that from synthetics.
perfetto
A good casual dress, the size did not fit the growth of 175, sold her colleague well
Stitched well, neatly, but the red part of the dress is pure synthetics, thin. The store immediately said that my size is not, and the 6X is just huge. In general, freebie :))
Synthetic material. Disappointed the deaf collar, and below some business lightning. I do not like the dress, though in size. In a word, cheap.
One of the few purchases that fit in size. 6XL on our 60. The main synthetic insert resembles HB.
Won the dress in free. Dress fitted. The material stretches. The store is super! I recommend. But the dress gave to her sister, she was perfect. Parameters leave sisters.
Very beautiful dress in size thanks for the gift
Hurray, Hurray!!!! This is my first freebie and so super, I'm obviously very lucky, I think it will even suit me very much, my daughter took the parcel from the post office, since I am now visiting 300 km from the house, when I come to write a full report on the goods. The dress came well very quickly, for this separately thanks to the store, which put on the evaluation of the buyer such a chic dress, again I repeat, I think it will suit me, thank you. Full Report with photos in two
The dress is not bad. In my size 54-56 ordered 6HL, the length with my height is 166 normal, below the knee by 3 cm, in the shoulders was too big. The disadvantage is that the insert in front of the bottom will have to cut and sew, the pattern in the cage looks asymmetrical-ugly. We have to give the dressmaker. For this reduced 1 star. The rest of the dress was pleasant. Thanks to the store for the fast shipment.
The dress is wonderful, corresponds to the size grid. The blue fabric is knitted, and the cage is similar to flannel. Delivery is fast. The item is tracked all the way.
Dress is wonderful, quality goods, everything is neatly sewn and sealed, delivery month, store recommend.
The parcel came in 2 weeks. The dress is excellent. At 54 size just. The store is sociable. Thank you. I recommend.