SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
love it! true to description. material is very and and thick. and the price is great! I'm 5'1" and 108lbs. I got the small and fits great!
Very cool dress, the material is dense, warm, the color is chic
Love the dress ! Same as pictured!
This dress is gorgeous for the price.
it is perfect
On parameters 83-66-96 height 159 very good, beautiful dress, the fabric is not loose, the color is more to coral, very beautiful color
It's fine, it arrived in 3 weeks. It looks nice, although s/m is a bit too big for me (184cm / 63kg). The material is quite thick, but it smells a little bad. After washing, the smell subsided. I will definitely wear it more than once
Beautiful dress. Shipping to Poland 11 days. Thank you very much
The dress is of excellent quality, but the belt, of course, replaced. At ros.46 and about 105-sits great.
Ordered 11.02.20, 07.03.20 came to the SPB. The quality is excellent (all seams are smooth, the fabric is nice, despite the fact that synthetic). At OG 90, from 70, about 96 size is great. At the height of 170 norms sleeves, length below the knees. Thank the store!
I'm sorry, but I didn't get it. But the store immediately returned the money. Thank you for your understanding!
I chose red came Black
very beautiful
Great!
The dress is great, it's worth your money. Thanks to the store for the quality goods, this happens rarely.
Minimal
The dress liked, but you can take a size bigger. The top of the dress in this case will look more spectacular. The color corresponds, the product quality is very good. Recommend it.
The dress ordered 30.01.20, the parcel was delivered to the Liaison Office 20.02.20 .. picked up by Mail on March 3. The dress was very nice. On ob-104, b-73, og-97. All the village is wonderful! Thank you!
This is my second dress, and the same size XL, black and gray differ in size, black and shorter and already fit, on the parameters 97 79 104, but Gray more loose, and the cutout is not that on the chest. In general, I liked the dress. But the size is more comfortable for me.
The dress is good, sewn neatly, ordered L on 46 a little small.
Dress nice, consistent with the description, I wear size 40, kupiłam L/XL fits perfectly. The only caveat belt, came with dziurą.
Size compatible all perfectly fit
Exactly co
Perfect dress especially for pregnant women
The product has been added long quality terrible.. .. Tele2 balance
At the height of 164 sleeve 3/4, the stitch of the bodice with the skirt stretches badly maxi. 80 cm and located under the breast. 104 85-104 dressed hard because of the seam.
Very beautiful dress. Looks feminine.
On the rise of 157, 89/72/89 size S is very good. The sleeve is short, but it is conceived. Squeeze a little cuff sleeve. It's tolerant. I'll give you an additional review
Thank you, everything came, super .....
Wonderful dress looks very beautiful, nice to the body very satisfied with the purchase despite the fact that the goods lost by our mail since November only in February delivered, dropped the dispute but after refused it, very long delivery.
The quality is very even nothing, dense knitwear, everything is obscure without defects, but the sewing, a little not narrow-strange. Seam on the bodice right under the breast although I have a growth of 162 and because of this in the area of the abdomen turns out Bugor as for pregnant women.
Chic dress, tight, stretches. Without defects. Fast shipping. Take it, you will not regret it.