SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
מוצר מעולה איכות מעולה מרוצה מאודדד
Just like in the photo, I measure 1.66 and it's below the knee. The color is beautiful. I love it.
Goods Super On the parameters 88-65-92 rosemir S Woven good pull It's a castle, ale Nim is not користувалася 3/4 sleeve And in the umbrella neckline Behind all Koshti goods is pre-war on all
Very soft.Comfortable.Smooth and warm. Good quality.It looks expensive.But it's long enough for me to be 1.62 cm. Someone who's 1.70 cm , she'll be fine.But it's kind of long for me. The dress goes all the way to the knee inclination. The sizes also don't respond as much to reality. Those girls who have bought it haven't given any correct instructions. I took the large according to my dimensions and their comments. But it's quite wide and big! I would have to choose the medium which would be fitted to me precisely because it is elastic, spacious and stretches. No matter how big curves you've been stealing the length of them.. It's not fitted to me, but it's left over. No matter how big a ass I have,the dress hanging on me, it doesn't stand somewhere on my curves. so choose a size smaller than your dimensions, if you don't want it wide but fitted to you. Finally in Greece it took too long to come.
At my height 1.51 the dress turned out to be a little great, although the size s. But the dress itself is good, velvet but not dense.
Delivery mixiac new piece, no smell, on our 44 took S, everything was real.
Product as described
looks good
it is a very nice dress...im going to wear it this sunday
Very nice, thanks
Gorgeous, I wear 42, and L would fit best, I bought XL, and its ok, also.
Large on the Russian XS (40-42), only hurt.
So beautiful
Dress Super thanks
On the small chest will be very large, took into account that I will hurt (78-63-90)
The dress didn't like it. The fabric is thin, twisted threads, the ends of the overlock stitching are not refilled, I wear 42-44, 4 chest size, but the top of the dress does not sit at all, there is a loose fabric. Pierma wide-underwear can be seen, but it seems that the volume of the chest is not enough. It's weird. I will try to cross-stitch of course... Besides, I ordered by the new year, it was supposed to come until the end of December, but I took the dress only at the end of January, of course here is not quite the store's fault, questions rather to the post.
The quality is good but wrong with the size (((
Discrete subjects, slightly long
good fit and fabric. It's sewn a little crooked near one arm, but it's easy to fix
beautiful color, as it shown.
The dress is like in the picture. The size was good. Material is nice! I highly recommend!
The dress taught. The village is good, just below the knee. The color is beautiful. More beautiful than the photo!) Thank you!)
I like it very much, it looks great and a pretty good fabric.