SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In winter, it does not smell exactly, but for spring it will do. In dry weather. Still, you need to order a larger size. On my 36-37 ordered 37, and very much in the butt. Went for more than a month, tracked completely. Look good.
Boots were sent not immediately, T. K. The store explained that they are in production. But they came after the expulsion quite quickly. Description and picture correspond. Excellent will be under jeans and under a skirt. comfortable, soft. On my full 39 tyutelka in tyutelku thank you very much to the seller.
The goods came with marriage! The store waved by mentioning that it was the chip of the manufacturer. The dispute can not open some trait, makes a mistake about the lack of signs, 250 characters is not enough, it is necessary to write a saga in 3 volumes to see. The product itself in general corresponds to the claimed here no claims. But how could you not see what you're sending, I don't understand. Who writes that they are small, do not believe. They're rather big. I ordered on a size of 36 grid, I have a stop of 23 cm and they are great. The feeling that they have already worn before me a person with the size of the Leg 2 more)))) the shorter is a solid disappointment!
so Comfy, looks just like pic
Super boots, on the lover
These are so worth the money. I didnt expect too much, but I was really please when they got here fit true to size. The upper leg part even fits other than the tiny asain, and has the perfect amount of streatch to keep them up. Get a pair of these. You'll love them!
Bomb, did not expect such cool will be, of course the sole is not fire but will go, sit cool, I have size 38 I ordered 39 and fit perfectly
In winter just do not dress
The quality is not very good, (the sock on one boot is dirty) but for such money will go. Thank the store and for the gift too.
I love it...
All Super. Many thanks.
Boots liked, but a little do not match the size (less than necessary)
Very well my foot is 24 cm and size 38 is perfect for me thank you
Thank you
Excellent boots, but need to take a size bigger. Seller put on Capron socks, nice!
The item is good, but I went down something and took too small size
Cool
Boots match pictures, soft comfortable
They look like the picture. European sizing guide.
Foot length 24,5 cm, (8.5) store's size 40, perfect fit. delivery fast, track tracked! Kosyakov didn't even try to search! My height is 164-the knee closes. On the account of the socks I do not say, waiting for the dry weather.)))) I recommend, it looks prestigious! + Gift-Capron socks, on the quality, by the way, excellent (not cheap), separate thanks to the seller! I like it! Thank you seller, prosperity store! Cool!
As other reviewers stated, good to order one size up. I wear size 7 and ordered a 38 and it fit perfectly. Sweater material is like wearing leggings but with boots attached.
Thank you very much
Good recommend
The size was suitable, but not comfortable.
The picture is more elegant but funny
The goods went 2,5 months, I thought I would not get it. Surprisingly, the parcel was not damaged and the goods respectively. Thanks to the reviews took 2 sizes larger and just! Quality is good, without marriage and smell. As it seemed to me not very stable, but it is necessary to disperse! Took with discounts and coupons, cost 8 dollars!)
Very parents these if they are like I asked thank you
I did not have a high rise. The smell of glue-eyes cuts but eroded. My daughter came up look great for this price perfectly let's see how much will live
Fire. Size 9US is a 41 ladies. It’s as close to a 9 that you’ll get
very good
Holder casual not Hurt Foot
Perfect♥️ Chose for my EU 38 the Size 39♥️
Perfect
Excellent boots!
Fits perfect. Have 1 size bigger ordered and they are quite right.
Size 40 really small... like size 38
Smaller ones. Order size more
They are quality and warm-I advise
Very pretty. Pleasant material more case tried
Very nice I recommend thank you to the store
Boots are hot. I'm a 38 in Spain, I ordered 39 and I'm doing fine. At first the sole is a little stiff but I imagine with use it will improve. The store put in a gift detail. Thank you!
Boots are just super but they are rather just autumn than winter. Quality is good
Boots liked, comfortable. On the Russian 37 came up perfectly, you can wear a sock. The knitted part is neat, the seam behind is invisible, suede is good, like natural, the glue is nowhere visible. Take it will not regret!!!
All is fine but I give 4 stars just for packing that‘s not good enough so the goods got some scratch but still can accept
Very warm and comfortable, casual to walk day or night. I recommend them. They don't smell funny and they look well done. Suitable size.
Paid 13.11, 16.11 sent. Took away 26.11, delivery by DPD. Very quickly, the appearance fully corresponds to the description. I recommend!
Conform to the description, just no comfort