SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Have in all colors. Best boots
The size is huge. Bigger. The shoe is not comfortable. I will not wear
This is poor
Cute
Almost 2 months expectations but has come
Item arrived about 2 weeks after order was made. Very fast shipping. The color is as described and there is no bad smell associated with the boots.
Super. Only the kapets are not comfortable. I have about 25,2 cm on the insole. Consulted with the store, he said to take this size. I have a height of 178, my leg is thick. Everything came perfectly. Walking in them is unbearable, even stand. Although I can walk on heels and often go on them. In these only sit. But still they are cool
Shoes are very nice, beautifully done, slap-up zipper, very long. U same top are quite wide and a little off zsuwają, but can wszyć eraser, because generally are beautiful and comfortable. Delivery fast 15 days. Thank you stores and recommend.
I really liked it, everything corresponds to the description and photo.
okay
Well, let's say, the description is quite accurate) but, apparently, my legs are non-standard))) in general, the size approached the length of the foot, ordered the size in size) but! Then the fun began) The rise is small, barely buttoned the boots, walking almost impossible))) in the calf area there is a cross line that presses the caviar) discomfort it does not deliver, but from the side looks suspicious) well, of course, the extremely wide upper part) but this is the least of the evils, it is at least possible to sew) in general, I will try to carry out, as they look good enough)
Bien
Amazing as always my second pair thanks for cute gift.
these a =re wonderful
LOVE❤️
Cute
I got three days before the first possible delivery dates. They are of excellent quality and came super well packed and careful not to be mistreated. I got a little big. I recommend the product.