SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem Trendy Fashion in One Click (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent boots for such money. Go in size. I'm very happy, thanks to the store
Great boots my wife happy
Perfectly sewn! On the Russian 40 RR foot 26 cm ordered 9, approached as it should!
Not bad) but I think to get dirty quickly
I have purchased these boots in beige and I left my full thoughts on them, you’ll see in the reviews my pictures bc they were taken at the same angles that these grey and wine colored ones were taken. Obviously I was happy with my purchase bc I went back and ordered 2 more pairs in different colors. The boots are great quality for $24 dollars. People who expect better quality just need to stop shopping here on AliExpress. I’ll never understand people who want GUCCI for $24 dollars .... anyways thanks to the store I’m happy !
Super
Exact, very nice and very fast to arrive
Shoes nice. Podobają me up. Only for individuals lubiących mega high szpilke. A little leg one as if smaller but for survival
Very good product. Thank you!
Five stars for shoes, of course it's excellent and I love them, fifty stars for this store!!! My package was lost during the shipping in country of origin, professional communication with the seller, new pair was sent immediately and delivered so fast. If only more sellers would be so professional as this one! Thousands thanks
nice boots. order 1 size up
Great!! Super quality
Thanks to the store. The boots are excellent very much. Quality is good. There is no smell. Comfortable very. I will wear it with pleasure. I will order another color. Stop 25 cm took a little more but you can take on the table everything corresponds to the size in size. I advise very pretty.
Treads of course cool. On the leg looks cool, but the size is not much guessed, and the lock on the left leg is broken.
Perfect fit, good quality
The boots mirror perfectly fits the description. I followed the chart, I bring the 35 fit Italian/European, I took the number 5 and is perfect. Good value for money. Arrived even earlier than expected. I will also other colors
Boots came to Altai for two weeks, I was delighted by the size approached as on my leg sewed. Excellent store, fast delivery, recommend. I'm just delighted with the boots, comfortable shoe, I fell in love with them. Thank you very much
They arrived very soon. They're very pretty, just like the picture. Thank you store