SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's gorgeous, I'm over the moon!!!!
Warm in the spring will not go... But, beautiful and long even for my growth 190. And the smallest size is actually somewhere 50 R
Great quality, I normaly take medium size, but i should’ve took small for this one.
Super
All right, I ordered an S (I use a 40) and it's holdup.
Dress Super. color as in the photo. soft, odorless. after washing does not change shape. the seams are even. took the size more. the one that took on 46-48 is great. suitable for 50-52 the most it. I took more so that the sleeves were just and not mistaken. if you take a smaller sleeve size would be shorter. i'm 165 in height. knee-length dress. I liked it. i'm a seamstress.
It's adorable!
The goods came with marriage, opened a dispute, returned half the cost, the delivery is quite fast, the cloth itself is synthetic, but does not shoot, and, to be honest, the dress is little similar, more on the tunic for low representatives of the beautiful half of humanity)))) The dispute decided in two days, not attracting the admins.
parfait
It's okay
very good
The sleeves are a little short, but everything has a solution
I liked the dress. The quality is good. On my parameters 98-89-98 and growth 157 took Size S. At higher can be short. Recommend it.
All is ok. Good store. THX
The quality is not factory, with which to wear is not clear. And no dress and no sweater. At 52 Rus. Size XL sat free. The length of the product at the height of 165 cm is short. In principle, for its price is probably normal.
Very beautiful, good quality.