SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality same as picture , delivery very quick to UK
Stitched neatly, the lace is gentle. Sleeve for height 174 cm 3/4. Nice to the body. You can dress for a small party.
nice
Normal burgundy dress, but on the chest with the size of the russian federation 100/f, frayed, as if it is worth in the chest more to put), it will be necessary to experiment with different bras, but in this dress corrective underwear is mandatory, look at the photos.
Dress super!!! Size and color match Twitches the claimed. I wear the size 52 russian, the dress ordered 5 xl. Everything went well. I recommend the product and the store. Order a second time in this store, i will take more. Thank you.
Exelent quality, beautiful dress
Delivery is very fast. Within 10 days it reached the voronezh region, russia. Corresponds to the dimensional grid. The village is perfect. Thank you!
Thank you very much! Very beautiful dress!
Item prishol quickly sewn well size approached i'm happy thanks to the store
Size 4 xl perfect fit for size 52
The dress came in just 8 days!! Good quality, all seams are overworked akuratno. Packed in two packages. Slightly stretches, the finish of the guipure is also acutely and looks very beautiful. At my height 158 to the middle of the shin. On my parameters og-104, ob-100, ot-90 size 3 x el just!! I recommend the store and express my great gratitude for the promptness of his work!! Thank you, thank you!!!!! All good luck and prosperity!!
Gloomy rainy day became joyful i received a dress, 6 xl in russian 58. With this store friend not once bought always everything is ok. Got to chelyabinsk for 2 weeks. All successful purchases. The store is attentive, agreed to replace the color, everything is quickly clear.
nice but it was small for my mum