SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful trench!!
Пальто очень хорошего качества, мне понравилось) на фото действительно гораздо светлее, чем в жизни, но мне так даже больше зашло
Ordered L, turned out to be great. Returned by free refund, paying only for the package :) the trench coat fire itself, the quality is better, than many cool brands. Money was returned within a week, I will reorder myself m
The package went exactly a month. The quality is good ..
Very cool raincoat!!!! I join all the enthusiastic reviews. Size XS on height 152 cm went great!!!
Trench chic! At its m took L and did not lose, a good oversize and sleeves are not short. Height 175
In Kazan for 3 weeks. I am: 165 cm, 54 kg, 89-70-90. I climb in xs. I ordered M, then I was afraid, there will be Tumah. I'm satisfied, good oversize. Below the knee is 11 cm. Pts wide. Sleeves of extreme length-shorter can not be. Sewing is perfect. There were fears that the thing with Alika would look cheap and have to somehow be wise. But everything is super-from the material of the top to the lining. Seams are all professional, clear. Comparing with the trend BeFree (3700 R. For a minute!), which had threads stuck everywhere, this is just space. The top looks like cotton. There are all identification tags, this is not a shushara, but a factory product. Washing in the car is forbidden, but I twisted on rinsing with a drop of gel, to refresh it after a long trip-alive. Coffee color with milk. In the photo it seems mustard, but it is lighter, but darker than on the model. In the photo it is not ironed. pockets are full. thank the store, very clientoriented! I'm incredibly happy! The only thing that I'm feeling is to replace the buckles with "tortoiseshell". It would raise the class of course!
Excellent trench!!! Quality is excellent!! Came in 10 days in Samara!
Excellent quality. Oversize model. The height of 169 size M is excellent!
Classic trench coat
You can not buy this quality for three thousand in the store. Thank you!
Everything is super, I recommend the store, all the questions answered, everything tried to do quickly.
Perfect trench coat. On the growth of 172 sleeves of size L are ideal, while the trench does not look huge, and the material is insanely pleasant and dense. For the second time I call in this store and am completely happy.
Trench is my love, incredible color.
Long doubt to take or not, but deciding not a second I regret... Quality is beyond praise, performance is perfect... (158-56)
Perfect! Everything is neatly sewn! At the height of 160 below the knee by 10 cm. Weight 55 ordered s. What you need. Not a bag and it can be seen that oversea. The fabric is tight. Like jeans almost. Recommend! Delivery month to Nizhny Tagil. I'm so goddamn! Thank you!
Steep))) the truth of the sleeve s are short for growth 165. But I'll think of something in the studio.
Awesome!
The trench coat is great. Height 175, shoulders narrow, order for M. Sits like oversized, with a hoodie, a sweater is not in the shape, looks intelligent. The sleeves are short, if the hands are raised, not critical. The fabric is melting. I put the class contrary
Just a bomb!!! I order already second (other color) fabric quality and sewing wonderful! At the height of 168 cm, it sits perfectly! Everyone recommend!!!
The height of 174 is short sleeve and trench length just below the knee. In the rest everything corresponds to the description, sew very neat.
The raincoat is great. It was possible to take and size s. It's on time. Thank you. It was possible to take and size S, but I love oversize. I wear full size 46.
The raincoat is good. Sewn, the material is quality. The only thing, with a long one. At the height of 1,69 m length-0,1 M. Below the knees, no more. Short... for me.
I imagined it a little lighter and longer .. but so I start to like it .. good oversize .. so do not take the size bigger .. i s on 42 .. just freely .. store Thank you!!!!!
Nice trench coat. Goes size in size
The cloak is excellent, the quality is excellent, there is nothing to complain about! Thank you store! True, expected a present to the cloak in the form of a scarf, as many it is attached, but it was not)) but it does not overshadow my expectations!
great quality, very satisfied with the trench coat!
The quality is normal, although there was a small smell, but it is more from the packaging. It is made of dense cotton. But I was wrong with the size. Order L, looking at the size of the chest (I have 110), but did not think that the trench is straight and the hips are wide. In the end, he licked me exactly on the Pope. If you have hips from 115, and sufficient growth, then take XL. I ask the store to fill the size grid.
Trench Super!
The cloak is great! Quality factory. Shipping is very good Chinese and very bad ours. It came for a month: China-Novosibirsk 7 days, Novosibirsk to home 21 days. The color is darker, see the buyers photo. I'm 162-92-72-92 size m bolshevat. Although... To whom as. I guess S-Ka would be better. Looking at him... Merila... Again I looked, in short I want S, M-sell. Who from Novosibirsk call 89139562877 photos will send). The store is good, I recommend to buy!
Honestly, a little confused. It's huge. At all m at 90/60/90 and norms, and I L at 90/70/100 and really huge. There is not only a sweater can be dressed: D but okay, it's not so critical. The cloak itself is good, good. The material is good, without impregnation (itself processed, let's see how it will behave). Kind of like 100% cotton. Accessories (frames) are very cheap, flimsy. Buttons are good. Sorry one of the buttons I just forgot to sew. When walking, slides on the side. The store advised the size of L, on me. I think either here really the tag is not the same, or the difference between M and L is huge. And otherwise there are no complaints, delivery is fast. One day I will add a photo in life. Color by the way, sand, as on quarries (with clay that happens)
Very beautiful cloak (trench coat), the color is awesome, khaki. Sat down as it should. The table corresponds to the size. No smell, came in a bag with zip lock. Not crumpled, the fabric is dense. I am very pleased with the order, the store is well done, told everything correctly. My Russian size is 50-52.
The trench is awesome. Just love love. Slightly bolshevat, but with sweaters excellent)
I ordered a colleague. She asked me to see me. The quality is excellent. The sleeve is of course short...
have not received the jacket,but after the claim -store has refunded whole amount really quickly.Thanks for that!
At a height of 172 cm, the size of M approached, looks oversize, the sleeves are slightly short.
First I ordered M-turned out to be great. Reordered S-approached, only the sleeves are a little short, but not critical.
I ordered a cloak for the second time, milking my mother. Cloak of very good quality, as a gift put a scarf, thank you very much!
Excellent cloak, quality fire factory, no thread, although I'm small but looks stylish
Everything as I wanted! Delivery is very fast. Just below the knee (height 165), the hand is in size, but I prefer to tuck. The photo shows everything. The seams are even, there is no thread and smell. Happy!
Trench 100 cotton, very crumpled, on the growth of 158 even wanted to CM 5 longer. Trench is voluminous, fashionable for its price norms., but not wow