SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect for spring and autumn or summer nights, very soft fabric, has arrived in 10 days, highly recommended store, thanks for the detail
Good dress
Платье мне очень понравилось, приятное к телу, без торчащих ниточек, без брака, правда платье не на жаркую погоду. на ог 105 отлично село
just like a picture.
быстро приехало, сидит хорошо, не пахнет, я в восторге
On og116 cm, the size is ideal. Good dress!
Knitwear tight synthetic home clothes
Good dress. My mom is happy. Thank you. I will continue buying from your store. See you soon again
Nice casual dress!
Very nice,but rather big,would have be better to take one size smaller. sizecard not very good.
At its 58 and pregnant belly on the last urgent, 6XL just right more will be like a hoodie
Dress of good quality, but synthetics. I did not guess with the size-it's too big. I recommend the store!
The dress is full, due to the high-planted waist, the effect of the "pregnant abdomen" is created. Synthetics, very hot, suitable for spring-autumn. However, the size is really large, coincides with the size grid, the dress for height 178 knee-length. For full ladies, given the meager choice on the counters of shops, this is quite a good solution. I recommend the store and the store. Thank you!
I liked the dress.
The dress is not worth its price, cheap material. But in general, everything is good, the size approached
Dress good, came fast. But there was marriage (Thermo strips. Nothing is cleaned) can not be worn to visit.
For size 46/48 suuuper!
Came fast
Very nice
I really like the dress. although, it is is a bit small, but fabric is nice
It was a gift and she's satisfied. She says it's kind of hot.
It's been four weeks. Conforms to the description. 9x fits 60-62rr. the fabric is light, for the summer will be good.
Labai Plona medžiaga, Tokia daržo suknele
Conforms to the description. The package came very quickly. Thank you. Recommend it.
Super
The package reached Moscow in two weeks until they were measured.
Very good!
Goods for the older generation, small
5 HL on OHS 109, about 120, turned out freely, it was possible to take a smaller size, but with a belt as if it is necessary. The problem of pockets is solved, lined in the workshop, looks like imitation.
I had to be great at 5xxl
Very much liked! On a large weight fit, I 145 kg hanging me norms fit a large size.
Thank you very much to the store for the dress and gift! The order came very quickly! the fabric is good! Everything has come! I recommend!
Iam soooo impressed about the quality.. this dress is amazing
Shipping was 2 weeks. Very good
Very pretty dress
Wife Liked
I order the second time. I really like
It's beautiful!
Dress has come after Flush two weeks! Free Shipping I received gumke hair. Following pictures spodziewalam Sie different color, but after all I am very satisfied. Definitely zamówię second color;)
Fast delivery to Ireland 10 days. Thank you.. Cotton jersey medium density. Ahead of the bar with buttons is a snag.. Not fastened.. Quality is excellent. .. Liked. .. My dimensions are 116-100-120... height 160, weight 84; kg
Thanks to the store. I liked the dress. I will order from this seller more. The goods came on time, good quality. 5 stars.
Got the black dress it was nice 9XL fits size 28 NZ plus. But did not get the other one I ordered at the same time. Was disappointed. But received a refund for it pretty fast.
Nice summer dress
The style is good, it sits normally, but it's not cotton. The label says 95% cotton, 5% polyester, but the dress sticks even to pantyhose. It feels like 95% polyester.
I liked everything I still want to order it's a pity that only two colors.
Super!!! Thank you!