SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great backpack! Thank you store! Qualitative, technological, everything is thought out and executed amazingly, that such a rarity is now.
Practical and compact backpack
The parcel went very long-2 months. I think that this is from behind coronavirus, as Ukraine has closed the borders. Backpack quality, comfortable, roomy.
17 inch laptop fits in perfectly. my husband is really excited about this backpack
Everything perfect and great quality. Very good shopping.
Beautiful, and durable. Very happy.
Seller is sincere and very fast shipping. Goods is beautiful and quality is outstanding. I am very pleased and thankful.
The backpack is very liked, everything is made qualitatively! Looks great.
Everything is fine, Courier shipping by Russian Post (pre-call from mail, courier arrived at the appointed time) backpack as in the description, package as stated, fabric is good, zipper is not YKK of course, but at first glance not bad (not like cheap backpacks) bought for full price (2500)
THE backpack is amazing stuff looks very resistant, quite liked. Recommend the store.
Great backpack! I already buy the second from this store. With the first son walks for three years-a backpack in excellent condition. Bought this one, because. He's bigger and needs to fit the night.
Cool backpack, the color is not red but wine
Everything came well packed. At first glance everything is done qualitatively.
The backpack was received, arrived on holidays and in the end the order was 24 days on shipment from China. The backpack itself is chic, can be said powerful! Everything as I wanted, the uniform holds, a bunch of compartments, judging by the fabric should keep the water well. Thank the store, 5 stars.
The backpack is just fire! Quality at the height. Very good fabric, all well sewn, threads are not stuck! Roomy, no smell. The castle came together. took her husband by February 23. I was just coming to the SPS for a month. Seller recommend!
Great, quality backpack! Thank you store for the gift (sports handbag for phone on hand)!
Super backpacks and very nice and responsive store. Recommendation
The most thing I like and reason to order this backpack - is the large laptop space. Most of others thick material backpacks are for smaller laptops. I have other backpack and have to use common large compartment which is messy and hard to put notebook inside when I already have plenty of things inside. I have large Dell Inspiron 15 7000 7567 Gaming Notebook which is 15" and Height: 1.00" (25.44mm) x Width: 15.15" (384.9mm) x Depth: 10.82" (274.73mm). I feel like I still could put larger device without any issue. And bonus I like is a few pockets, especially one behind the neck, because it is safe for documents and money. I ordered 3032 17" model and description seems to be clear.
Good backpack