SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
روووعه جميل جدا جدا شكرا كثيرا للبائع
Pants are good, but white translucent, you have to sew a lining ((
Size M fits perfect (normal size EU 36). Very fast shipping and delivery (17 days). Good quality, stitches are good. I would recommend this cargo pants for sure. Light fabric, good deep pockets.
Excellent! Great quality! I am 173 сm, size 0-2. M fits good!
Overall the quality is good
These are my favorite pants! Took for dancing E, look just gorgeous! Delivery took two weeks, thanks to the store, I will order more!
Wonderful Wonderful wonderful it is very beautiful actually thank you very much I have recommended it again
Good for dancing and very beautiful
Came exactly for a month, the quality is good, but I ordered a larger size and regretted
Fast Delivery
All as in the description, the quality is good. Super fast delivery 2 weeks in Stavropol territory. Thanks store
beautiful pants as described!
Excellent!!!
Did not come pants, the money was returned
For such money unrealistically cool goods. Delivery only 20 days to Eagle. quality is good. The chain is plastic, but beautifully made, disconnects. There was only one thread and one from the inside. At about 90 and from 60 took M, sits well, but I think that s would look better. And expected that they will be a little shorter, but at the height of 169 calmly reach the ankle. The store did not communicate, the shipment was very fast.
Beautiful
Chic pants! Design and description correspond. On the width of the hips 100 cm and the waist 74-76 with the growth of 174 took the size m. Came up perfectly!
Pants norms. Everything matches the description. The truth seemed that the material was cotton, but here more polyester. The order came in 15 days in the ECB. However, the Russian Post did not send any notices and the tracking was not always clear, so the goods took only after meat after it came to the point of issue.
The only thing that failed this quality (with the size itself did not guess, it was necessary a little more. And then straight the tyutelka in the tyutelku. Not very) And it's not bad, however, but it's not the same price as for me a little higher than their capabilities.
Pants are great. Daughters liked it. There are pockets, plastic chain. The growth of 154 took Size S. I didn't talk to the store.
I feel very diva
The order came quickly, the pants are clear
I get refund...
As in the photo but slightly transparent
Very dense and interesting material.
Delivery within month. Funny Pants, daughter is satisfied
A little light, and so great pants!
i wear 38 in Austria, the trouser fits well, could be more wide, but its ok. not too thin and very fast shipping, i'm satisfied
Very nice and tight enough pants. Only a little light