SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came to Orel (Russia) in 10 days. The quality is good, the pants are comfortable, I think I will go to them for training on modern dancing, only here they turned out to be a little short, but I think that it's not about the product itself, and in me, so that I recommend
Thanks for the fast delivery.
All right, thank you!
It's not exactly the same as the picture but it's beautiful, I love it
Cool trousers, ordered size m, came up exactly
Went to Moscow less than a month, the quality is excellent. They sat well despite my height of 180 cm. Very satisfied with the purchase!
The pants came in a month. Stitched exactly, look accordingly description. My height is 164, sat great.
Delivery fast. On time. Cool Pants
Pants r so cute love them , I bought an L size i m 167 cm and 45 kg it fits perfectly it came in around 1 month and leave more pictures later
Good Pants, for the spring-summer that is. A little squeeze in the waist, but it is repairable. On growth of 165 took M
L on the hip 99 and waist 70, OK. But XL would be more comfortable. about the length-by 165 height, to the ankle. They're just like the picture. I'll add a picture to myself later.
Pants are not bad, but on thin and small. My height is 168, took the size L turned out to be short and strongly presses the elastic band on the belt
The store sent the goods in less than 24 hours and the parcel was delivered exactly in 2 weeks, I did not even expect. At the height of 160, waist girth-66 and Bender-88 size S sits good, but it would not hinder to get better to look not so freely. No marriage, everything is super, 6 pockets are perfect at all!
The growth of 172 is a little short, and so everything is fine
Very good I LOVED THE PANTS came packaged and all perfect
Long shipping, long shipping. The description corresponds, look very high quality, nice synthetic fabric, to which unfortunately the hairs are sticky) but looks still very good) with the size did not lose, sit well) I'm happy with the purchase
The goods went for two months. Not tracked. The description corresponds. Good quality