SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
рюкзак понравился спасибо
viskas atitinka pardavėjo aprašymą
Very nice bag received very quickly with almost a dozen pockets
perfect!!!
Очень классный рюкзак, превзошел все ожидания))))) СПАСИБО!!!
As light as a feather! I love
When the package opened, the zippers seemed broken, but when they opened the zippers and closed them, they were fixed. Right size. I like it.
Excellent backpack, quality.
Very good backpack, does not smell, though very quickly broke the lining in one pocket, which I used very often.
Beautiful classy elegant total satisfaction with items, price, store, and shipping. Thank you!!!
Good backpack, description matches
The photo looks larger than what is in reality-the whole very cute
ok.
Very cool backpack, soft, many compartments, in general satisfied!
The backpack looks good, there are many pockets inside, the quality of sews is also good. Delivery to Germany took 2 weeks. I recommend the product and the store
The smell of the glue, and nothing.
Very nice color and material! It looks very good quality. It took him a long time to get to Mexico, but I guess it was the local mail's fault.
The backpack is good. sews neatly
My wife liked the backpack. Came fast.
Great backpack! Brought straight home. A little dare, but, I hope, straightens up. As a gift put a keychain. Thank you store! I took two different. Both are great. Correspond to the photo and description.
Good qulity
Very cool backpack! Pleased. The size is perfect, many compartments, everything is on the locks. Recommend. In the packaging, the store put an aromatic sachet with the aroma of the rose, it's very cute)) really delivery to the hands, but this is Russia's post office and postman comes without a call when we are also at work. But I called me after all, and I myself asked that in the department I could take the parcel myself, when I'm comfortable.
I came fast enough! The quality is quite good! Everything corresponds to the description.
Corresponds to the description at 100%. Met expectations. Already not the first such backpack, for a year is exactly enough.
Class, everyone is satisfied with the goods excellent
Delivery is fast, about 3 weeks. Backpack of good quality, leatherette tight, lines are even, zippers are working. I think it will be long to wear. Before that I took a backpack from another store, so there leatherette was soft, it was not enough for a year, it began to shut up and look at the top layer, in addition, the straps of the backpack there were fabric, and here from the same material as the backpack itself, which is much better. The model itself is comfortable, there are a lot of pockets in front of which you can put your phone, keys, and other trifles. Inside the backpack is one compartment in several pockets. On the sides on each side of the pocket, in which a small bottle of water is placed. Behind the backpack there is another small pocket in which the phone easily fits. It's a pity, but the backpack does not put A4 paper, it's a little out of corners, but if you do not close the zipper, but just close on the magnet, you can accommodate. Really, I think few people to arrange a semi-closed backpack. But it's not critical to me, I'm rarely our paper of this format.
Backpack is good, soft. came quickly, even with home delivery, but since I work at the post office, I did not need it.
Quite a worthy purchase. Sewn well, there are no smells, many pockets, locks work. The skin is a little rough and thin. It can be seen that cheap goods. But it's worth your money.
For 924 R norms. no skin and brand of speech, of course. color, slightly brighter.
Backpack is not bad, I recommend.
great backpack
The backpack is wonderful, everything is sewn neatly, the seams are even, beautiful color. Suppressor sent quickly, I recommend!
I am very happy!!! The goods came very quickly, in 12 days from the start of the order. This is the first time. Tracking messages came by themselves. The product corresponds to the description completely, as in the photo. Soft backpack, many pockets, quite roomy. Very satisfied with the order and delivery. Recommend!!!
The backpack came quickly. Neatly packed. Fully corresponds to the description. Seller recommend