SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack is large, one section, inside a small pocket without a lock. Sent fast
descripcion correcta
The backpack came quickly and of good quality, the only thing turned out to be a little more than expected.
Fast shipping and properly packed. Nice little bag that seems good quality. Perfect
Nice backpack. The truth is big enough.
Thank you very much!
Very nice backpack. The threads are not stuck, no smell, everything is even. Thank you store!
The goods came in less than three weeks. Corresponds to the description and photo, the backpack is made neatly and qualitatively. Overall the backpack is good and I liked it. Color and pattern as in the photo. I recommend...
Lovely backpack, bigger than I expected and great quality delivery was quick. I would highly recommend this backpack.
After payment, the store sent the order within 2 hours. The order came pretty fast. 22.02 ordered, 10.03 already arrived. The backpack is very cool! Durable, although very heavy things I would not wear in it. Seams are smooth. Externally very beautiful :)
The parcel was delivered in less than two weeks, thought the backpack would not be made of fabric, apparently did not read the description. hope it will not get wet. But the backpack is very spacious.
The goods arrived very quickly. There are no separating pockets inside, but in fact it was immediately understood. Just do not be surprised) the material inside is not very high quality. If you (like me) have the habit of dragging everything in a row and without disregard, then "Interiors" will quickly come into disability. Outside the material is good. Sticker as a gift) your money is worth! Definitely take)
Nice backpack! The fabric is tight, the print is clear!
The backpack is beautiful, high quality. Very large and spacious.
Just as it's in the picture and it's big the backpack serves the school my daughter loved her shopping very recommended