SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Un peut couper bizarrement mais très chauffant et la couleur et belle
She came fast, first she seemed big, then she liked it.
Super warm, cute. From the inside there is no lining, just like a bathrobe, but for me it is not critical) if you fasten buttons, there is a feeling that there is a pregnant stomach, so do not fasten--belt as in the photo) for such an amount more than a worthy "Fur Coat"
I expected of course that will be warmer, and so simply a thin sweatshirt. It is not clear in what weather to wear.
I bet 4, because the order came, but did not match the description, made a refund, the money returned.
The coat is good, the parameters 88-70-90 height-160 turned out to be "oversize", already went in it. At + 2 was warm, the wind does not blow. There are no complaints about the quality: there was no smell or protruding threads. Thank you Ali!!
Delivery month. Very soft and pleasant to the touch. The order is very satisfied, super coat for the spring, suitable for April-May
Fast Delivery (9 days). The item corresponds to the picture. The size is 48 .. Recommend the product and store!!!!
On 42-44 Russian, took S, everything went great! Even sleeves are just, plush and soft coat
The size corresponds to the size mesh, the jacket is cozy and matches the photo. Happy with the purchase!
Its amazing. The only problem is that if you wear a backpack, after a few days the material gets squished up, looks flat, not fluffy anymore.
Great item! Soft and thick!
fast shipment. Coat is very soft. Normally I wear coat size S/ M. I've ordered a M to make sure that it would fit, but a S was better choice to make it less oversized. Still like it though.
The thing went very long, even had to open a dispute. In the end it came. Large for size s. More like L. It's pretty good in general. I'll wear it. I'm just sorry without lining.
Product dismissal on the description. The size of table E is accurate. Paltoo is suitable for the flying season.
Girls!!! The coat is just a bomb! How cool she is and pleasant to the body, simple AAAA) immediately fell in love. Looks very vintage, and that's what I love. I have size 42, S is a little oversized. Very and very nice to the body! Just in the spring. Bought a similar jacket in Gloria Jeans, but this one is 5 times better and cheaper. I advise you!
Very soft, TC no lining then only for plus weather and without wind. At the height of 170 is exactly on the sleeves
I love it it is very soft not very thick it's true but otherwise very beautiful
Thin as a jacket
Jacket is sensational! more is for spring or late autumn. Is well sewn without protruding threads and no smell. Worth to order size what Sie wears-I wear s zamówiłam s and is still a lot of space. Recommend!
The description is consistent.
Delivery 1.5 months. Ordered M for Russian M. even great. Looks nice. Color caramel. Thank you.
All norms, mighty, the quality is good, thank the store, but does not keep the shape, and a little great, on the parameters of 86-67-90, very freely sit, come to stitch.
Fits לתיאור of סוואטצרט and jacket. After washing manual התגלה שהמוצר got filthy
This is one of my best purchases on Ali!
I love it I get very fast
It arrived in 54 days. I am 158 cm high, 55 kg, 90-70-110 is my size. I ordered S size and it fits well. The color is very pleasant. I did not communicate with the store because it was not necessary.
Everything came quickly, at 46-48 ordered L, I want to probably sew pockets, hips slightly increases.
The product arrived in a month. It is more like a pullover, not as warm as a coat. But it looks good. The quality is good, I can recommend it.
For its price the quality is good .. the fur is soft, lightweight .. sewn well, the smell is almost no. ordered size S, sits freely, think with the belt will be great.
i wear size M and this size i buy, it's to big but looks like oversize so I like it Coat is for good weather not for winter :( its to thin I think price its okay for quality. Delivered: two weeks
Super soft and nice coat like teddy bear to the touch :-) warm, cozy size fits 44-46 freely true no lining at all smell was not delivery to Kazan month. Expectations for such a price have more than met, thank you
After 1 and a half weeks always intact, very nice coat, I like it, take above or your usual size
I like this teddy coat
I'm happy to receive it, I was a little afraid because it lasts the time to arrive
The picture is prettier than in real. Delivery fast 21 days.