SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress isn't elastic. Top fits perfect but it's too tight on hips
This dress is exactly as pictured. I don't love it but it is very pretty and I like it just fine. The length is good also. I love the adjustable straps. Life is so much easier if I don't have to sew anything. You can wear a bra with this if you want. There's no manufacturer tag inside.
Nice set! On the bust a little bit bigger for me, wasit and hip are perfect!
The dress is gorgeous but for height 160 is short much above the knees
Quickly came, all ok
It's just like the picture, beautiful and very good quality he only problem is that it is not elssticated and i asked for an xl which equals one size m
hermoso
Very beautiful thank you
Pretty dress and quality good recommend. The only one took xl little by 48 size, small size more by 46 size fits.
Beautiful
Very nice! Size m
Lovely!
dress is very beautiful and good quality. but size too big for me. the chest is very large. for for ladies with bigger chest..
Like everyone has already written that in the chest the dress is large, and in the hips is not enough. My parameters are 88-72-97, took l. In the chest drowned, because i have a microscopic chest, it will be necessary to suture. In the waist and hips perfectly straight! Mka will be small t. To the fabric does not stretch. Otherwise a chic dress, looks expensive! Definitely take if you have a good figure)
Very nice dress. I explained to the store that I needed at lastest early April. I paid for a DHL shipment and they rushed to prepare and ship it. From the date of order I received it within 6 days. Also very good communication. Recommended.
Great dress
It's very nice and i arrive in less than one m is
Thank you!!!!!!! Very beautiful!!!! Saddle photo is not successful. I will say one volume of taoia 68, chest 93 hips 87. Individually!!!!!!!