SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Someone may say it's overpriced, but the quality is pleasant.
Everything is super. The purse is generally awesome. Delivery ultro fast. Seller recommend.
All is well. Looks like a натуралтну
Perfect, good quality.
It's perfect, the cards i cards come in good. The bills folded in half. Front pocket for coins. One s months ago buy an equal one and no problem with daily use.
Good size purse, you can fit my cards and tickets in the main compartment and bastantito change in the minor compartment. It occupies half the space that a traditional portfolio.
Small, soft, neat. My husband liked it. Natural leather. All OK!
Very satisfied with the product!! Is small, zippers work well and the leather is beautiful. It did take more then a month to arrive but guessing that has to do with covid.
Everything is fine, delivered quickly, the quality of the norms, only I ordered Black and sent me light brown (((
ok
ok｡◕‿◕｡
Great purse. Excellent store.
Gavau po 2 mėnesių employees (insured)
Fine leather wallet, a little bigger than expected. Very slow shipping to Spain.
From the skin here only smell
Good to quality good size good price
Everything is very good
Nice wallet.
The wallet has not come at the moment. The money is back. If it comes then add the review
Little smell, hope it will blow out, the rest is OK
Little wallet, like the Chinese...
Good wallet, lightweight, good fittings. Russian bills come in, but quite tight (I fold the bills in half, then put in the wallet). If you try to put a big pack, it probably won't fit. I use a wallet in hiking when I go running as a second small wallet. The product is recommended.
The goods have arrived. The site is better than Java. Five stars for speed.
Three weeks on the road... No matter what, the student is really...
Panasi I aprasyma
good ans satisfie the product
Great! Quality is satisfied.
He came to Krasnoyarsk in 12 days. The quality is good. Genuine Leather at least very similar)
All right. All right. Suitable price quality. Good store
All good
Good quality
Quality is normal, its money is worth (246 rubles gave), but would no longer give for such a purse. The delivery time is very long, I thought it would not come at all.
thanksss
The purse is very soft, but expected a little different.
I liked the purse, I chose the child to school
Perfect, it comes great and it's very nice, the TB zipper is D quality
Purse cool, came for 3 weeks in Tver. the store 5 points.
It's okay, the goods arrived on time. Tracked. Quality is good! thanks to the store!
Nice wallet. No smell. Hope will last long
As in the photo
Pleasant to the touch, the quality is super for such a price!
Great
Very small but practical
Nice, beautiful. Thank you.
Slim, compact, good quality. Smells like a cow. It all converges...
Everything is fine, everything quickly came, lightning all work.
Good