SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came in almost month to Kazakhstan (29.06.2020). But I didn't know it came so I was waiting another month! Anyway, pants are good as on picture, I like its material (cotton). Some little problems with thread but it's not that important. Thank you for shipping, next time I'm hopping for information when order will come.
Precioso, me encantó!
Pants are excellent, sewn well, the fabric looks like really Cotton. But about 96 XL was just right. But here is the length of Chinese: on growth 163 almost 10 cm to the ankle. But this is expected, so there are no complaints. It came quickly.
Order came quickly. Tracked completely. Pants came up perfectly, for a girl 163 cm. growth L came up perfectly. Seller recommend. Thank you very much!
Product faithful to the description and photo. Thank you!
Классные штанишки. Материал плотный, пошив качественный. Брала в подарок, померить не на кого пока. Сделала замеры на фото. Доставка заняла 23 дня до Томска, пришли бы на неделю раньше, но зависли на 10 рабочих дней на таможне в г. Обь..... В общем придраться не к чему. К покупке однозначно рекомендую
Very nice, they took a little longer than 1 month to arrive
At the height of 156 they approached me)
Excellent quality, fast delivery
Wide, cool. My height is 158 cm, the size is 42-44.
Pants top, took M, although rather it was necessary to take L, but okay, it's easier for me to lose weight. Delivery came on time, as stated by the store. I didn't talk to him. Pants are excellent, sometimes stick out strings, but it's not deadly;)
Very good quality
Good Pants, ordered size L came up to 42
However, not bad pants, but the height of 174 with the size of M were short (15-20 cm)
The quality is excellent, they went a long time. The growth of 170 is short, but it looks good. Even mom wanted the same
I like it, fits well! Just is a little more beige than pink well for me
ממש יפה! תודה רבה! הזמנתי s וחשבתי שזה יהיה קטן אבל לשמחתי זה התאים בדיוק! הזמנתי על גובה שלי: 163 משקל: 47/48 רוחב מותניים: 60 גיל: 16.5 תודה רבה! ממליצה מאוד. המכנס מאוד נוח!
Small :( dense and thin fabric, qualitatively sewn
Pants of good quality. For a thin girl of 13 years, height 165, took the size m. Sits perfectly. Thanks for the fast delivery!!!
Everything corresponds to the description, everything is on time. My daughter is happy. For me, so ordinary "bananas" from the 90 s, and money is not worth such, but there's nothing you can do-in Moscow, these are even more expensive. I did not communicate with the store, there was no reason.
Very satisfied with the product lasted 15 days for to Belgium to let get
The goods came quickly. Quality is good. At about 100 came up
Like product, bought regarding the measures of my hip and it was just right. Found that the legs were a little loose, but no problem it will use the pants with sock.
Great
Pants came in 11 days. Everything is well done, the threads almost do not stick out. The size is larger, T. K. They said that if you do not want in the guise, then take a larger size. They turned out to be right, but they are slightly bolshivat, but normal. In general, the order is satisfied, I will still order
Very cool джогеоы, HB, good quality, I wear Russian 42-44 ordered L, a little too big, it was necessary to take M.
It meets the points. I bought size L mido 1.57m height I smell and very comfortable
Mido 1,60 I am of medium weight physicist 55 I was exelated I asked for an L
брала L на 55 кг (рост 167 см), сидят впритык, коротковаты, теперь продаю, берите самый большой размер, чтобы был оверсайз, как на фото и красивые складки, для себя бы взяла XXL, но такого размера нет
On the volume of the hips 96 cm ordered the size m. On the Pope sit tight, and a little hard to stretch the elastic band through the hips. In the rest there is no parable to the pants. The fabric is good, just right for a little cool weather. There were threads, but it was not difficult to cut them. The lace in the belt is just a little hot, I think I'll replace it. In the rest is satisfied, except that the size could be ordered.
On OB 97 ordered XL, height 167 cm, 7/8 turns out, sat down well, after washing did not sit down. In general, I like it. Rustle. I did not wear more on the street.