SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
sukienka podoba mi się ale jest sporo za mała
é um bom tecido
Спасибо большое хороших продаж.
Très belle robe, les couleurs sont belles et le tissu très agréable. La taille correspond à ce que je voulais
Платье дошло довольно быстро, но когда я его надела, увидела что рисунок на платье спереди (красные деревья перевернуты вниз ветками), то есть раскрой не правильный. Издалека не сильно, конечно, заметно, но если разглядывать поближе, то да...
Thank you very much to the store!!! The order was received in two weeks! I liked the dress, free and light! Thank you!!!
The dress is beautiful but the length is shorter than what is in the picture
bonito
It is necessary to rate one size larger. They go small
Perfect! The village is excellent, just like in the photo. Thanks to the store, quickly sent, quickly arrived. I recommend to buy.
All for 5 +
wrong color send by mistake,but store refunded all money,it is appreciable,still I love the dress
СПАСИБО!
The dress is great - nice material, nice length and a big plus for the pockets
Плаття гарної якості. За розмір напишу пізніше, так як плаття замовляла для мами.
Excellent dress, sewing factory, stitching even, material-75 cotton, 25-synthetics, took to Russian 48-50, (100-85-107), height 170, size-XXL, everything is fine, free. It came quickly, in the area of 20 days... I recommend the product and the store!!!
I bought "M" for my 44 size, the dress is free, it's a pity that there was no "s". Sewn very well, the fabric looks like flax, but the style is still not mine.
The dress is good. There are no complaints about quality, everything is very neat. As for the size-it only to me-only. I have about 112. In reality, the dress is 114, so if you sit down when washing, I'm afraid it will be small. The length of the dress is below the knees by 10 cm (my height is 160). And so the fabric is very pleasant, it looks like flax. The coloring corresponds to the store's photo.
Beautiful dress
I liked the dress, put a gift pearl on the chain, though the coloring looks brighter in the photo
Bien
My dress is beautiful and fits me well
The dress is very beautiful. The material is nice, the color is like on the picture. Great!
Thank you received, but for a long time was in Ways, thanks for the gift!
Ordered mom 4 xl on her 50-52, came perfectly, the material is cotton, does not shine through, nice to the body, it came for 2 weeks. thanks to the store for the super dress!
The dress is pleasant, but dark, in the photo it seemed to me more light, with the store did not communicate, in mo delivery about 2 weeks
Received a dress for 20 days, from the side looks normal, but at the near examination there are jambs. Many protruding threads, uneven line on the hem sheet set. The material is natural, does not stretch, creases. There are pockets, sleeves are loose, there is no lightning, it is worn just over the head. At 48 rr, og 98, took xl. The village is good, it looks neat, but if you reduce your hands in front of you-on the back is stretched, because the material is not elastic. On the idea it was possible to take a larger size, so as not to be afraid that it will sit when washing. I will wash exclusively with my hands in cold water. The length is 1,62 m to the middle of the shin, it does not look very on me, i will remove somewhere to the middle of the knee. To be honest, i have mixed sensations from this dress, it's kind of not bad, but not wow good. As a gift sent a bead on a chain.
Excellent dress, i'm very happy. Sits a hoodie, as i should have. Og 105, ob 104. When choosing, it was based on og + 1 size. Thanks to store, for the goods and fast delivery
Thank you for your gift.
Very good material, colors perfect as the picture. Unfortunately too small. Too much the spieszylam. Zamawiałam simultaneously two dresses, one is good, and this too small. Zamówiłam second
Sleeves on me look shorter than in the photo of the model, maybe it is shorter. The rest of the dress corresponds to the picture. The fabric is pleasant light. Xxxl on my 50-52 is free, but not critical. I think that 2xl would come up. Sewing with defects of pockets and thread hang. But without a serious marriage. The coloring in the living is slightly gloomy. I'll wear it.
Very like.
Caccording to description and size tables
The goods are very good. Factory. Sending and delivery to kazakhstan is very fast. The store put a small gift. It was very nice. I recommend the product and the seller.
The dress split at the seams on the first day! The dress is loose, nowhere pulled, just the threads are rotten!
Nice product. Thanks for the necklace gift.