SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good backpack, the quality is excellent, for a child 122 growth is excellent
This nice and big thank you
Came 11 days before the eagle! Backpack is just a miracle! Order, you will not regret.
как на картинке спасибо .Доставка 1х дней в Германию
The child is very pleased, sent very quickly. Thank you very much.
Delivery really slow
Backpack fire. True. Even though my mom doesn't understand why I need him, and says "you're not a child" I'll wear it .. He's beautiful.
Cool
It’s very good ! Big enough nothing to say, except that you really really don’t have much space inside to put anything... it’s more pretty than useful. I’d say you can fit maybe a toy... in my case, I completely bought it for myself as a grown adult so I’ll put my keys and my cards maybe a little water bottle but that’s it. Looks super cute otherwise !!! :)
Backpack came to Ekaterinburg, for 3 weeks! The quality is excellent, the photo corresponds to 100%.
Were two small hole punch on the foot and catches, but easy to zszycia. Son thrilled!
Just like the pic. My kid loves it.
it took nover 40 days for deliver
He arrived in a very reasonable time and is just as it appears in the image. Perfect for carrying for example a small water bottle, mobile, purse and stuff that size.
Beautiful. But he came with a torn eye. Filling inside is terrible.
Very high quality
Very nice backpack!
It took too long
Delivery is just super fast!!! (to the Sverdlovsk region in exactly 10 days) The backpack is the same as in the photo, sewn well, the fabric is good, the details are by the type of teeth, the eyes, legs and fingers are also made well. By the capacity of everything is visible and understandable initially, so there will be things in the first need, such as keys, phone, documents and plastic cards are all the most important.
Well, prooosto voorog!!! Super soft and beautifulstraps are adjustable, sufficient length even for an adult for 770 rubles in general excellent!! It came in a month
It takes a long time to ship, but very good product
Product corresponds to description!
Very high quality goods, came pretty quickly. My girl was satisfied with her gift, can not tear off the look
Cool Dinosaur and most importantly it's big enough
Cool backpack!!!
Very cool backpacks
Took few months, but it worth it - great product! Thank you