SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool backpack. Super fast delivery in 11 days to Israel. Thanks store
Рюкзак точно, как на фото. Малый в восторге, на рост 100 см отличный размер.
Good.
обычный детский рюкзачок, чуток с плеч сьезжает
Arrived in 2 weeks good quality, thought it would be less.
The backpack is just super, delivery took 12 days.
Fastest delivery! Two weeks in Odessa to new mail. The quality is good! The color is bright, neon! Happy with the purchase. I'll order another gift! (Baby 1,3year old, the photo shows sizes) recommend!
Cool backpack. Roomy, bright. The child liked it)
Very good quality! Bright, light! I did not expect for such money. Delivery was paid, came in about 2,5 weeks.
Kokybė puiki, greitai atkeliavo. Rekomenduoju
Great backpack, girl for 2 years went great
The backpack is just gorgeous. The color is exactly as in the photo. It's good. Came fast enough. As I got out of the package, there was a strong smell put in the corridor for the night, the smell went away and the door closed behind it)). In the hot summer, the back of the baby under the backpack will sweat, it is for sure, I think to stitch a cotton stand, or will wear not long. To visit for example. Very satisfied with the purchase)))
The backpack is great, good quality. My daughter uses it for daycare and we're very happy. I recommend the purchase
Super backpack. Little stinks but it sure momentary
Very happy with the aesthetics of the very good quality backpack recommended to store greetings sonora Mexico
Received quickly it is perfect my little 2 years old loves it
Great backpack. We have already ordered the second time. Delivery fast, colors are bright. But this time it smells terrible
Lovely backpack! Quality, bright, comfortable, sturdy! Recommend it. Come fast!
Small, soft, straps not long
looks good!
Didn't get it. The money is back.
Great backpacks! Baby is happy, mom is happy. Recommend
The product liked. as in the picture. the truth has been very long two months
Very cute and accurate product. Fast shipping!
Very cool backpacks, high quality. Very fast shipping and delivery. The Seller does gorgeous the answer is responsible. Recommend.
Daughter of happy,'s 1,8 is size. The quality of the factory. Recommend.
Still could not analyze was delivered to my mother, looks good and came very fast
Super Shvydko _ 9 dnіv))))) Backpack duzhe Mily, трішечки Got smell ale vіn вивітриця. Raja for order))))
Quickly reached backpack ukrainu, for 16 days. Quality is good, like a child
perfect...prompt delivery. .!!!
All Is super quality fast delivery. No smell. Recommend.
It Is best that you can buy!!!! We all are asking the same order and there. Super quality! Is the son of every day second year and backpack like new!!!
Excellent backpack!
Nice backpack, most importantly happy baby fast shipping
ALL SUPER! For 2х-3хлет perfectly!
Goods arrived very quickly (10 days). Quality is excellent, all seams are smooth and neat, good locks. Thanks to the store.
Very beautiful, well made and good looking. Made of neoprene. Small, ideal for children up to two years.
Very fast shipping, good ryukzachek
A Little wrinkled. But overall cute backpack.