SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Long delivery and turned out to be small. Of good quality
great. looks just like in photo, small and comfortable
The backpack is soft. When you put on your shoulders or hold a small handle sagging forward. The material is soft. It seems that it is not enough for a long time.
The product is as the pictures shown in AD. So far is meeting my needs.
Loved. Very good, has many pockets. Shipping could be faster.
ok, all good
Beautiful backpack for every day Super
nice
Long, not visible before the customs of the Russian Federation. The norms are sewn. Locks work. Roomy, as then turned out. Backpack norms, straps are not medium strong, but they keep the bag like that. Not smelly.
The goods did not come, returned the money
Perfect delivery very quickly thank you
Pretty much how it appears in the picture. There is a very strong scent, however, but it is the typical "new thing" smell. A few days of airing it out, and the smell should go away. Feels functional and sturdy. Seems fairly good quality and a lot sturdier than how I imagined (which is good). Shipping took a while, but I also ordered it at the height of the pandemic. Overall, very satisfied.
Product super. Delivery in 2 weeks. Recommend
The goods brought the courier, waited a long time, thought that we would not wait. So very happy. Fully corresponds to the description. To the store Thank you, we are happy. There is a small smell, but it quickly weathered. Seller recommend.
Slightly smaller than expected
My wife is happy. Recommend.
It's a little small, but to keep the basic things to go out is good. It's very nice.
I received the bag after a very very long time. Even due to the virus I waited. when it finally got here there was a hole in it.
Cool, small, but cool
The bag is very beautiful, consistent with the description
All its Ok!
My wife liked the backpack! Everything is fine!
The backpack is excellent, went to Kazakhstan quickly. On May 1 paid, May 5, the store sent the order, and on May 25, he already came to my post office! Everything is cool, the backpack is small, but roomy. Inside the inflated packages so that it does not lose shape. I got a little jacked from above, but I hope it can be fixed. With the seller there was no need to communicate, as everything is OK.
In general, very good for such a price. There is a small smell, somewhere thread, photo coincides with reality. I thought it would be a little bigger in size, but also norms. Recommend to buy
Handbag is beautiful, all seams are handled qualitatively.
Bag not receive it was an oversight
The backpack came well packed. Sew neatly. But its width at the bottom is 19 cm, not 23 cm, as stated.
Terrific look nice finish clean'm
Super! Thank you!!!
It came all right, but here's the little handle. And so inside 2 packs with air. The smell was, but not modest and weathered. With the baby to walk perfectly
OK!
Lovely bag. Had called him slightly larger expected
Perfect! Perfect! As the product, very good quality, is beautiful, wonderfully, thanks to the store, recommended at 100%
The bag is cool, it looks inexpensive. Can be worn as a backpack and as a shoulder bag, 2 straps go to it. 2 large compartments inside and 2 small under locks. Delivery took a month