SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хорошое качество!Пришло очень быстро! Спасибо
Очень яркий и хороший рюкзак.
The product arrived late, but the product looks quality, I highly recommend this product even though I have not tested it yet, the relationship with the store was excellent.
The child is delighted! delivery a week, thank you very much
Отправили очень быстро, пришёл через 3 недели, сшит аккуратно, без запаха, описание соответствует на 100 процентов. Ребёнок в восторге. Спасибо продавцу.
I liked the backpack very much. Went a little over two weeks.
Очень понравился!
Delivery fast
Cool backpack for high and high school.
Nice! Everything okei!!
In appearance, the backpack is not bad, large should hold large textbooks. In fact, we will see
Smells like
Very cool backpack. Roomy. In the dark glows) everything is well sewn. There is a USB cord. Delivery about two weeks. Picked up in the mail. They didn't talk to the store.
The backpack is excellent, the eyes on the pencil case also glow. Excellent store, thanks)
Product good, all as in the picture, the child is very pleased, the goods were not tracked, I recommend the goods and the store
Backpack really liked the daughter. Thank you store.
Wrote 02.06 came 27.06. Went to the Krasnodar Territory, the store replied immediately to the messages, the backpack came well packed, odorless, fabric воданепраницаемая, thread neither where do not stick out, sew well, I удавлетварина orders, this seller will still write, I recommend.
Bag quickly has come recommend salesman
Super fast delivery. all exactly according to the description. Thank you.
Thank you store! Everything corresponds and works! In the Altai territory came in 5 weeks.
It's okay and I'm good for perfect v School, it's spacious though the USB really didn't just understand.. If you don't have a portable charger it's no use. (Someone can explain to me better)
Description corresponds. I came quickly.
Cool backpack
Order before Tomsk came for a month, the track is tracked. The backpack is sewn well, light and roomy, just for school.
The child really liked. I recommend
The merchandise of curiosity. Shvidko came to new post. That's good.
Excellent Product