SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
un peu petit , donc largeur de coupe étroite , housse de protection en tulle , pas très solide !
Excellent, just excellent. really cool device, charges really quickly and removes even the shortest hair. highly recommended
Tracking information was not displayed. I had to open a dispute one day before the defense was over. But everything was safely resolved. Legs shave at 3 out of 5. i have a little hair and thin. The armpits are impossible, I think. Protects the skin. On the legs, the feeling after use-as if the eyebrows were plucked. Epilator withstands hairs. Works on the battery (I thought from the outlet). Until he was discharged.
Compliant and effective product.
Ordered for a friend, she was satisfied, the track was not tracked and the long shipment was
perfect...
Arrived pretty quickly. Works well matches the description. Recommend
Great. Small but does the job. You have to have long hair otherwise it doesn’t catch it. Overall happy
The package went about 40 days, everything works as efficiently, later I add
Very small
Very good product, arrived earlier than indicated on the page just for my daughter's birthday, she was happy, I recommend product 100%
Good epilator! Very convenient and compact.
Very good thing! Works in person, hair removes cleanly
The order came quite quickly. I liked it very much, everything is also perfect in work. Checked
Very cute compact, the motor is certainly weak. I took it for the face, so I'm quite suitable. Delivery 1,5 month.
All OK!!!!!!
Not yet tested but everything works
Finally he came!!! I ordered April 21, the expected delivery was indicated on June 8, here on June 8, I received it. The product corresponds to the description, already charged, tried on the armpits everything is fine, three stars for a long delivery to Moscow.
Epilator was bought for a gift. Visually there are no difets, they have not yet been used. Come quickly.
My wife says it's okay for 700 scarring. It went well ooo ooo very long.
Very accurate
Bought it for a gift. I checked the charge is working. Thank you to the store. Recommend it.
good product, it makes a lot of noise, but works great
good
Everything is as in the description. It works. Epilator small, keep comfortable. The size is the most suitable milking armpits and Bikini Zone.
Thanks to the store, the orders are satisfied.
It's fine! Came charged)) Thank you!
Thank you very much to the store for the fast delivery, exactly a month, excellent goods, everything works!!!
It's very small and portable. It's great being able to charge it and use it unplugged. BUT as far as epilators go, it's not very effective. I've had several epilators in the past (I've been using them for over 20 years) and this one was certainly the worst I've ever tried. It's good enough for under arms or face (since it's quite narrow and precise), but for larger areas or bikini it didn't work as I would expect. Leaves lots of hair behind.
Very satisfied with the purchase. Works powerfully and misses small hairs. It hurts, but fast. Had many years WIZZIT and crumbled, not even compare. Delivery fast by new mail. I recommend the store and the product.
For a month i can not adapt to it. Or it doesn't work. Hairs do not capture. In the bikini area, i could not choose hairs. And so the design is beautiful. Track tracked. Delivery about a month. Take or not, think for yourself. I wouldn't.
Great product came in great condition the store is super congratulations recommend
All right, i get there fast it looks like it's shown in photo and description. Thanks for the fast shipping.
Came, charged on the armpits and the pie enough charge (still remained), everything is well plucked, i'm happy. in the photo from the right old three years used, it was not found in the store here this ordered
Packing is excellent, all in integrity, store advise
Delivery about a month. Packed perfectly, everything works. Even charged. Thank you to the store.
Very fast! Good item!
The goods came quickly. i advise the store.
Arrived on time, great price and good quality. No packing, in the bag, but if yourself or loved ones, it is not so important. In general, satisfied)))
Works fine
Super!!!!
Livrarea Doar 10 Zile Functioneaza Bine Vinzatorul Este foarte amabil you comunicabil Thank you very much
Excellent product, same as description. Fast shipping to chile, arrived in two weeks
The epilator is excellent. Works well 5 +
Delivery fast about 3x. Weeks. The packaging is a normal puffy bag and the epilator itself in the puffy is twisted. The product corresponds to the description, arrived charged satisfied powerful. On the legs is normal, the armpits have not yet risked. For such a price it is worth taking.