SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
מהממותתת, גבוהות בטירוף וצרות, לא מתאימות לרגל רחבה
Супер! Удобные ! Классные! Я довольна ! Можно конечно было взять на размер поменьше. У меня 36 взяла 36 , но 35 было бы идеально
Они шикарны, каблук 12,5 см, платформа 4. очень высокая на них, тяжеловаты, да но они и не ежедневные сандали. Так что на выход самое оно. Доставка мега быстрая, 2 недели! пришли в воздушной упаковке без коробки, все в целости, ничего не примято. Качество супер, за такие деньги, просто ононь- пожар, надо брать ! Размер брала строго по таблице на 25 см, все отлично. На широкую ногу не рекомендую. У меня нормальная нога и то бока немного "заходят".
Very nice quality and size very well
Цвет отличается от фото продавца, ожидала, что будут светлее. Достаточно удобные. Есть мятость, но в целом нравятся. Упакованы отлично. Посылка шла 2,5 месяца.
Sandals are good, at 35 came perfectly. Straps are soft, do not rub. Sandals are heavy, but if you get used to it, you do not notice. To St. Petersburg were 16 days.
Как на картинке ! Вот только я на 9 месяце и ноги отёкшие , пока не залезу ((( но качество Нормас , цена прекрасная , вообщем рекомендую.
Брала на свой 37, идеально подошли. Шли около 3 недель до Питера, за такую цену хорошие туфли.
Thanks
доставка быстрая, заказала 26 июня, получила 14 июля, точно в срок указанный продавцом за эту цену качество и исполнение отличное дефектов нигде не нашла, неприятного запаха тоже нет, каблук конечно высоковат, ножки немного будут уставать, но как говорится, красота требует)) босоножки отличные, продавец отвечает на все вопросы, заказом довольна, спасибо)
tacon mui alto
Perfecto
Girls, everything is fine, they turned out to be comfortable in my surprise, although everyone said, that they are heavy and so on, take your size (I took 5.5 at my 36 all perfectly fit). Brought 2 weeks before Moscow
Very nice, I totally recommend
The dimensional grid corresponds. Choose your size on it. Shoes Super! Very nice look, legs do not get tired in them
They came two weeks before UFA, they didn't smell, everything was fine. Were higher than I thought, but still comfortable)
Fast delivery in 15 days delivered, shoes looks very cool, comfortable, a little heavy, but it is not critical. All super size fit, ordered by size mesh)
Fit perfectly. Comfortable. Recommend
So pretty | ~~!!!!
They are very steep, but with the size did not guess. I'll order more. At your usual 36, take 36
In appearance, very cute, but walked in them only around the house. It's kind of normal, but on the street I do not know how to show myself. The quality is like everything is OK. If the street shows itself well, then I'll order another pair in a different color.
the shoe size was a little big on me but it's ok. it's a good product
Sandals are just lovely
The size approached, a little heavy
Finally, I received it, went to the Chelyabinsk region for 2 months, I was satisfied with both quality and color, the size approached the foot 23,5 ordered 5.5 on the bossagatki themselves 36
Bomb! Take it will not regret. Quality at the level. Not heavy. Comfortable. Delivered quickly.
Everything is very high quality, the store is very polite
Very good like photo, deliver super fast and came well packed
I'm delighted!! I thought it was true that the platform would be smaller. Comfortable, beautiful. In Russian 35-35,5 villages 4,5 ideal
They’re gorgeous but a more uncomfortable to wear than it seems :(
Everything is perfect. Size in size. Glue is nowhere, nothing sticks out, nothing is rubbed, the surface is very soft. It came very quickly, literally in 10 days. This is the best buy on Ali!!!!
Quality and very comfortable
We went almost two months before Kaliningrad because of the quarantine. Ladies who write that shoes slip, unglue the sticker from the sole, she's all there is just not everyone sees her and you'll be happy. The shoes itself is heavy and because the sole does not bend, then it is convenient to walk in them only on a flat surface, or else you can go well with a nose on the asphalt. On the size of the foot 24,5 size 7 just right, even a little freely. In general, I recommend this shoes if you move a little and not long.
Well, the impression is two... A beautiful model, the color is soft cream, they look good on the leg. But 1) the heel bolts, although it took exactly the size of the foot in cm (23,5) and because of this, it rubs the back of the skin 2) very heavy, straight barely the legs in them move, but this was written reviews. I'll wear it, but not often, I'm afraid my legs will get tired. To buy in general I recommend, maybe you need to take a smaller size. Went about a month to Moscow
For me, they are a little big for some reason .. It was necessary to order less, and so excellent quality!
Perfect I ordered a 37, I 've got a big movie left but they're fine
J'aime bien
It's hard to walk on them :(
Super, very comfortable, no smell
Very nice. I took one size less as were recommended here and it fits. Comfortable and i can walk on it even instead of the fack that it is my first heels. Super fast deliver and well packaged.
Goodyear
Fast delivery, three weeks to france. The smallest size on the foot is 22 cm. Too big. Beautiful, made neatly. Thank you.
Very fast shipping excellent quality (be careful with sizes)
Thank you store i have been happy and also with a lovely detail
Very cool and comfortable shoes. Delivery about 3 weeks to estonia. At its foot 23 cm ordered the size 5.5, perfectly fit. Heel 13 cm. As a gift put more stockings. Many thanks to the store!!!! Very satisfied with the order!! I recommend, order, you will not regret! :)
In mo came for a month, good, without marriage, at its 36 (23 cm), took 35 and guessed, everything fit in size.
Let's see how much they are enough!!!))) thanks for the gift)))
At 37, sat perfectly. Comfortable. For such a price-sandals are excellent, the track was tracked)
Super fast delivery! 14 days!! I love this shoes..
At 38 took 23.4... silo chudovo. Seller by sending podharunok)