SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fit perfectly. Good quality.
Excellent quality
Exquisite shoes perfect fit
As in picture.. On visual sight no mistakes at all, very beautiful shoes. Only I waited three months to arrive (must be due to pandemic). :((
Beautiful but arrived after more than three month
The quality is excellent, size 37,5-38 took 40... Don't squeeze. The sole heel is not 8 cm, a little more
The shoes are beautiful. There are no complaints about the quality. Especially given the cost. Look good on the leg. At the foot of 25 cm took the size of 9. my foot is not wide and still sat tight. But i think they'll stretch. Heel 10 cm. There are spare sets. Delivery-2 weeks. Purchase satisfied. Thank you to the store, i recommend.
They are really beautiful... AND comfortabl… Number perfect.. I took my usual.. Board
Pins are cute! Heel cieniutki and very good quality. Very comfortable. I'm glad you wzięłam two pairs. Fast delivery in 9 days to Poland.
BEST SELLER! HIGH QUALITY! FAST SHIPPING! SUPER COMFORTABLE! I love this shoes so much!
Lovely shoes. Ordered size 40. Could have done with one size bigger, but that was my own fault. Just be aware that the toe area is quite small so if you have wide feet, order one size larger in my opinion. Well made shoes with lovely lace details
Very nice though they are half a number smaller than my size. they are very well made and have templates inside.
Neat
Beautiful very elegant I love and very good quality it's a very nice foot and delivery very fast and careful thank you sir the store
Shoes are very nice, and best of all are super comfortable. They have no smell. I got a 38 but i ordered a 39 and it's perfect.
This is the best product. Thank you！！！！！
Shoes are gorgeous, very sexy look. Very small, 1,5-2 sizes. Despite the high heel, surprisingly comfortable.
omg...i love it sooo much!! quality is really good and it fits to my feet. thank you
Not bad for the satisfied price
As in the photo. Unexpectedly, but very comfortable. If the leg is wide, the mesh does not press. At full 38 came 9
The color is not equal to the photo. Lighter