SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it, just like the picture.
Ótimo
отличные штаны, ткань плотная, мусора и катышек не будет, без запаха! я очень довольна!!!!!!
Excellent pants, fabric like a raincoat, sit perfectly. At its 46 and height 169 took XXL. You could take a smaller size.
штаны хорошие, удобные. пришли за месяц.
They’re so nice! I advise sizing up though yo atleast a medium. Apart from that they’re really nice and exactly like the picture
The dance is cool. At below 25 degrees the most then walk
Pants, as in the photo. Quality is good
Beautiful! But the fabric does not let in air, it will be hot in them
Same as description✌
Got the pants. Marking 3XL at 50 size is tight, but does not fetter movement. Sewn neatly, the fabric is thin, does not shine through. The picture is not lubricated, look like in the description. On the height of 175 cm on the ankle, respectively, style.
XXL for height 165, waist circumference-66, hip circumference-95, shoulder circumference 50-sat like an oversize, as I wanted, you could probably take just XL. The length is slightly larger for growth 165. If you want an oversize, then take about 2 sizes larger than your own. If in obtyag, then its size. In general, I'm happy, the fabric is plaschevka (a little rustling when walking), the pants are sewn well, threads do not stick out anywhere. Their money is definitely worth it! Take it will not regret it.
Has all folded, as it should be
Excellent. Thank you.
Штаны классные доставка быстрая
I thought that the pants will be wider, specially ordered for several sizes more But these are not bad either Came quickly, thank you to the store. Quality at altitude, but there is a smell
It came all right
Cool, I liked it
Everything is qualitatively stitched, everything is super, I advise to order, with the store did not communicate
You look very good
Pants are cool. Light, on an elastic band, the size of delivery is fast. Recommend! Thank you!
Pants are just super. Quality is good.
Oochen liked it, thank you very much. All exactly as in the description and in the picture
The quality is excellent.
Just great pants! I'm high, 174, took the biggest and if just fine!
Pants are very good, I recommend
Everything is just super!
Came for 26 days, the size of a little bit big on me. I ordered s, my height is 154 cm
Nice pants. We took the size m for a girl 11 years old 150 height. Just right.
Everything is fine
There were several threads-not critical. Approached in size, shine indelibly, the smell is very weak, look cool, comfortable, the material is pleasant to me. Reached 3 weeks in Moscow
We arrived very quickly! Synthetics of course, but light. In the courtyard to carry the most it
Pants are cool, very pleasant in quality
Took XL (I have 48 size), turned out to be a little small. The order had to wait a long time (somewhere 70 days), but the quality of the goods is good, do not stick out threads and seams are even. I did not communicate with the store.
Pants cool quality is good fashionable, but the price seems to me too high, although there is nothing to complain about for growth 168 excellent about 98
Cool!
too slow to get hope fast
I got a L and I'm 5"4 and about a size 10/12 for pants. they're super comfy and rlly nice, love em