SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришли быстро .Сами кроссовки симпатичные ,как будут носиться посмотрим. Из минусов нигде не указан размер.
ношу что-то среднее между 43 и 44. 12 размер оказался чуть большеват, хотя потерял стопу как и написано у продавца.
I really liked the product.
Specific China, to the cottage will go
Thank you beaucoupe very very well shoe
I did not receive the item. Refund. Thank you
So-so quality... Per month maximum 2
It came quickly. Description corresponds. According to my assessment, the real size is 2-3mm smaller than the declared one.
Gap yoq,
Very good product
Very satisfied with it
%
Received the goods earlier than expected very fast delivery.
Sweet.
Very good
good morning the order arrived well the only thing is that I had them that they gave me very small, but all good
The sneakers came almost like the ones on Ka rtinke. Waited for a long time, about a month. Quality seams, smell a little glue. The cheap material of the top finish is visible with the unarmed eye. In general, their money costs.
Measured leg, received 26.5 cm (43 size) came 43 size, but the pancakes are big they. One size should have taken less. Still with different sizes. Foam sole, top cloth. I don't think they'll last more than a month. He took 1000. Well, I don't suggest. The maximum price is 300 rubles. With the store did not communicate, so one star.
Good Shoes
It took a long time, but the crops came!!! As always the quality is excellent. The size came!
Thank you store, thank you aliexpress. I am satisfied.
Item norms. size does not fit
A year ago bought exactly the same from the same store. Sneakers are incredibly comfortable, do not get wet. I only wore them from spring to autumn. They broke in late autumn. I think shoes for one season for such a price is normal.
Good and harsh is neither soft nor flexible
Nice product, but shipping takes to long
it is fast, very satisfied, thank you very much
Shoes goods very well packed-not crushed. Size EUR 42 fits well. Shoes are so as described. Can the Seller recommend!
super! as description,fast shipping!!!
fast shipping thanks to store. good luck.
like very much
The store is really attentive. Afterwards bring my colleagues.
Great value, oh, come back next time.
Old time, things are as good as always.
This thing is very good. My daughter likes it very much.