SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Trench looks like in the store's photo. The fabric is good, it will Iron well. Cool looks and with a belt, and without. Size L approached Russian 46. Have lining. Delivery was very long, 3 months.
The coat is similar to the showing pictures on app. The color looks perfect outside and material is really good. When I opened the package, there was also a whiff of fragrance mist flew out from the coat. Besides that, delivery time was too fast, took only one week to reach my house. Rate 5 stars for the high quality and service, and will come back to this shop later if I find any more clothes fit with me.
I really liked it. At the height of 165 size s sat well. The sleeves are a little short. Ordered 1,5 months ago. The color is very beautiful. thank the store.
It didn't fit the size. Sent for free refund. The money is back. Fabric quality is good, sewn in Chinese
Great quality, color is exactly as on picture. My measurements are 100-80-100 and height is 152 cm. Size L fits great, very comfortable . Sleeve length and overall item length is for petite girls :)
If honestly not worth it, the material is cheap! but came very quickly, in general, the norms
Very effect fabric nonrigid .… I recommend
Everything corresponds to the description and photo of the store. Sewn qualitatively. Trench is good, but no delight. At 95-75-94 ordered the size L, it is very good. Growth of 160-to the knees. Bought at the price of 2000 rubles with coupons.
Trench coat goes size to size. Not overseas. At the height of 168 cm, the sleeves are slightly short, the length of the trench to the knee. The fabric is quite dense, but not raincoat, soft, the shape does not hold very well. The threads are stuck in places. No smell.
The impressions are ambiguous. Size M perfectly suited the parameters of og86 about 100, at the height of 157 just below the knee. The color is very beautiful, but the fabric is completely inappropriate. The uniform does not hold, because of this it looks cheap. Therefore, I spread decorative elements on the shoulders and sleeves. More carefully without them. There were threads, some uneven seams. I will wear, but for such money in the store would not take.
I liked the cloak very much. I did not even expect such good quality. The material is soft and pleasant, not at all like a fabric special clothing. Sewing good. There were threads, but they are well fixed, just cut. At 46-48 (T80, B100) taking L. The village is very comfortable. I'm very happy with the purchase and definitely recommend.
As in the photo, I liked it very much
Excellent, quality trench coat, came on time
The quality is excellent, to sewing no claims, the material is not sorry, good, dense, the pockets are deep, the style is very interesting, the size of M on 44 slightly over? But the length of the sleeve is it, maybe it is conceived? I like it all.
Great raincoat! Very soft fabric, good lining, the House even got hot in it on the sweatshirt, did not expect even that it is so dense, but I think it will get wet. On Russian 42 (88-67-92) took M, it turned out what was needed, good oversize, length-palm by knee, but my height is 150 cm. He came very quickly in two weeks.
Long decided to buy and I can not say that I'm 100% happy. Quality is not fire, the size took L, with a margin, looks norms
Quarantine bow well, I ordered after March 8, in the first days of April came) a good trench. Quality
Perfect!!! Do not forget (like cotton) delivery 2 weeks, sew perfectly!! Completely as in the store's photo!! S sat perfectly on 84-63-90
In the photo it looks brighter and more profitable OG 88, from 66 about 93 s as it is necessary, the growth of 160 weight 50 kg slightly stuck strands, but this is not a problem bought for 2132 rubles went very long .. Because of the virus probably knee length, Soryan will not paint .. The head is cracking simply. May I add it later
The quality is good, thick fabric, the fittings are good. On my figure at the height of 154 top looks a little massive, but it's everyone likes
Fast delivery, excellent quality, super!
Liked the raincoat. Corresponds to the store's photo. At 92-69-97 L-CA freely.
Very well I liked it thank you
Perfect! And the size is accurate. Took it so long to get to me, but it was worth the wait. The store is really nice, he extended protection twice for me. Thank you very much! My parameters: Height - 1.70cm Weight - 62kg Waist - 60cm Hips - 102cm
Beautiful raincoat., this is not a raincoat. The quality is good. Size L very well fits the OG 92 cm and about 98 cm. Sleeves are not short. Recommend for purchase. Seller thanks and all the best.
Trench is really great. Beautiful color. Received a sea of compliments. On the parameters 88-66-94 took S, sat perfectly.
I took L at 94-66-97, it sits well. Expected a more dense material, turned out to be softer, but in any case a pleasant purchase.
Cloak like and not bad, looks simple, I did not sit at all
Nice cloak. Cotton with synthetic. On the parameters 91-70-92 height 166 ordered the size of M. The size came up perfectly. The cloak is sewn very well. There is a lining. the inner button is sewn weakly, but it's a trifle. Looks cloak for 5 +. Also in size consulted with the store. It recommended size m. The only thing from China sent a week.
amazing just love love it. fits perfectly
Trench really liked. Packed well. There was a small smell, in the day it disappeared. I took the size L to my 46 Russian (parameters 75-70-96) quality is super. I recommend
At 82-65-90 sat down like normal but on the back protrudes very much as a hump turns out, maybe with it it was necessary to take although it is not wide to me. At 164 exactly to the knee. Very beautiful color and sooo long belt I was twice wrapped. In principle, I am happy with the raincoat for this money.
Cloak, in size very worried, sewn qualitatively, the only fabric is not plashevka, but warmer will be, thank you!!
Super
Price/quality super!!!
Trench beautiful, 50 size l exactly sits, seam quality, delivery to yakutia month
Color blue, not black?
The cloak is good, the quality is normal, there are, however, threads sticking out in some places, but in general on a warm autumn and spring is a good option! At the sale with the coupon cost of 2100 rubles., more expensive do not take, without sale the same price happens to him: d by parameters, at 44 (90-70-95 approximately) size l free, warm sweaters will fit! By the way, the iron is also perfectly ironed! At a height of 171 cm knee-deep almost.
Cool coat, quality awesome, flew quickly, the color is muffled, not bright. The fabric is decent, dense-it does not crumple strongly. Insanely stylish looks, people often pay attention. Purchase is satisfied, the size is 44 overseas. At my height 162 is just below the knees. Trench autumn-classic stylish wardrobe. Universal, both with classic boots, and with sneakers. I advise everyone, take it, you will not regret it!! It took a month to the krasnoyarsk territory.
Delivery a little more than a month. Usually i wear the size s, bought m. with the growth of 168 looks like in the photo. Quality is good. The store indicated the value less than the declared value, which is important for belarus