SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bag is amazing!! The color is beautiful, sewing and finish very well made, durable material, just like the picture! And the store sent another pendant toast, loved it!! Came fast for Brasil, delivered in 22 business days. Recommend!!
The order is satisfied, came for a month. I liked the backpack very much.
качество, нууу многого не ждите, хотя ценааа, короче норм
The quality is good, but the size is smaller than the maximum in the stretch 32 by 30.
Bag really elegant and beautiful recommend. well color others
It's perfect. I love it.
The issue that was evident was the handles, because it is fabric.
Shvidko priyshov, відстежувався Dobra
Perfect! Ordered at once 2 backpack (red and black), very-very satisfied with the daughter)) order, do not regret!
Product complies with the description. Troche dlugo czekalam but understand okolicznosci
Delivery very fast, recommend!
It's fine. It's here. Apparently, they were driven in a wagon, across the other continents. Three months. But the quality looks good. Ordered for his mother. She was happy.
I did not receive the bag, what disappointed me as I could not wait to have it. However the communication was pretty good. The store explain that it was returned to him and agreed with the refund. I think that once this situation is ended I will try to order once more. Thanks
The backpack is satisfied, for its price is completely satisfied.
Super
Very good quality
Received the document the requested.
The quality is normal, the smell is terrible, but I hope it will still ventilate. Webbing short, poor quality lining, pockets inside small. Expected more, but overall good
The backpack is very even normal, I liked it, looks good, not small, Meek, store 5 +
Casual backpack-bag for necessary things. The shells look simple, the wife likes it. Arrived in a month.
Super quality.
Super
Excellent backpack, roomy, quality. Looks expensive. 4 stars-the color does not exactly match. It is rather light brown. I had to get used to it, but in general I'm happy!