SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order was received in 2 weeks. Quickly and exactly what I ordered. There are no batteries included, so I have not yet checked how it works. Packaging whole.
The goods went very long!
Very cool!! I heard a clear heartbeat for 13 weeks, I advise everyone! The store is cool!)
Works))
Good Doppler, found a heartbeat right away. Use only with gel
Love, love, love this doppler. Im 25 weeks pregnant and we can't wait to meet our little girl. Being first time parents, we've been anxious to hear her heartbeat. This monitor gave us exactly what we wanted. It comes with earphones, which work amazingly. The sound is clear and loud. When we want to have our family listen to her tiny heart with us, we just use an aux cord and plug it up to this speaker we have. Looks exactly like pictures.
I like the item, small compact uses aaa batteries can be used without inconvenience, bring your headphones as you don't have a speaker, but you can see the fcf numbers in sight, their use may be personal but can also be used in the work environment to measure fetal frequency
Product as described, not come with batteries, but it is not problem. Am 8 weeks and think already located the heart of my baby, beats were high but not get to hear in. Will wait have more weeks.
Everything is ok. Everything works.
I love it <3 works very well, you listen very well with your hearing aids.
Heart found easily, but the noises even in my headphones are very annoying
Works fine! Thanks to the store.
Doppler has not yet been used. The deadline is still too small. I hope everything will work as it should and i will hear my baby's heart. Shipping fast, packed well, track tracked. Everything came whole. Thank you very much, success and prosperity to the store.
Très bien
Not impressed
Great doppler. Everything works. Recommend store
Thank you, it came for 14 days, it works well) it's not difficult to understand