SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered 14.06. Came 03.07. The quality is good, not soft and not firm. Stitched is also good. The color is not as bright as in the photo, but I liked it. I ordered the size for 6-12 months. My daughter is 2 months old, the photo shows the size. Advise
oki
Very pretty, good quality. I recommend it
Dough garni TA yakisna)) yidine, we are great for 6-12 myasyatin will be chekati, I recommend shut up!!!
Very good product. I recommend it. I bought it 2 times and would buy it again.
Bcq too big for 6 months my good quality to see cdlt
The items came in perfect condition they are exactly like the picture .
Equal to the photo and soft comodos
Good condition
Adorable shoes. One shoe is a bit out of shape but I’m sure it will straighten out with time
Perfect
Cute. Just like in picture.
Wide. Not enough of course rubber. We are a little big and because of this fall when walking
The order was made 12.04 to the post office in the msk came 29.04. The track was not tracked. For a foot of 10,5-11 cm ordered 0-6 months. The child is just right. Look very cool.
Quality very good, recommended!
Harika
Went very long, but it was worth it!))
cute
Good. Stitched well, odorless
Great quality and gorgeous pair of shoes. Would definitely buy from this store again. Thanks heaps.
This is not the right thing for the shipping company to leave the product in the next building and go to Turkey please warn the shipping company on the foot of your shipment
They’re the cutest thing ever!!! Took a while to ship out but just as described!
They're so cool! Really liked. Quality is good
Delivered within timeframe. Satisfied with product
Seller well done Walked about 1 month The goods are satisfied
The store took 2 days to send it. They smell a little plastic, but well, for the price, they're fine.
super
Nice shoe I love it
Size for 10 months of bolshevat, straight for 1,3 or