SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The coat arrived soon. No color difference. It's very comfortable and warm to wear in winter. I like it so much.V
The quality of the coat is very good. It's comfortable to wear. The delivery will arrive soon. I like it very much. I recommend you to buy it.
The quality of the clothes is very good. They are very comfortable to wear. There is no color difference. The delivery speed is fast. I like it very much. I highly recommend you to buy it!
The coat is very nice and as description, but just taking 6 weeks shipping time.
ok. 164cm / 54 kg = M.
It's nice. It's warm.
It was perfect
Very cute, slightly wide
Good quality/price ratio
The material surprised me, really very good and well done, the finish also very good. It is lined inside and looks hot. Have 1,60 height and weight 60 kg ordered size XL and was great. Super recommend.
Very light and warm! Perfect!
Loved the coat, much better than expected! Quality good, identical color only the collar is different from picture, more beautiful equally. Have 1,66, 66 KQ and bought the size XL
Like coat, took a little more came right, thank you!
Good fabric but the size is small The store really collaborator
Perfect. Size M for 160 cm tall, with weight 58 kg. Super color and material. Well szyty. Recommend warmly
It is very nice and the size corresponds to the size chart.
ordered 2 sizes up so XL was perfect size. Its a bit more red colour than the photo.
Very nice. But XXXL is max L OR XL NOT MORE.
Excellent Product very nice and detailed for the price, worth it
Conform to the photos I recommend
Coat beautiful and great quality, came just as described. THE size was great for me (was well adjusted, but not tight). Ordered the size "L" and got 1,59 m height and weight 60 kg.
Excellent! My order arrived in 25 days in trujillo peru. Exact size color as well as in good condition.
Excellent product quality. Perfect Finish. Use in Brasil and ordered the size XL, was a little tight, but to use. Suggest that a larger size.
i ordered XL , bur its little bit small ,my mistake , i should order XXL. how eve beautiful jkt, perfect finishing ..
very nice jacket... but it didn't fit me, I had to adjust the buttons even at that its still very tight
it is great, really good quaility
Perfect, great quality!!!
Beautiful coat, good quality
Everything was excellent! Both store and product! The coat is of great quality as the description indicates, the measurements also (order 2 more stems from yours "normal"). Seller recommended!
Arrived in a month. To be honest, I expected the material to be thicker since reviews were so great. It is good quality but may need to wear a thick sweater inside when it get even colder. It was a little big on me. I'm 160cm/5f3 and around 43kg. Seller was really meticulous, asking my measurements to make sure I got the right size. Very polite as well. I'd order again from this store.
He material ok