SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pedí el xxxl y es muy pequeño lo compré para mi madre y ami me queda chico y a mi madre no le quedará ya que es talla xxxl y esto no da para una m de hombre
super cute! i wear a US size 4/Small and bought a XL as told by the reviews to do and it fit me perfectly! it looks amazing and super shaggy! i opened the package, combed it out and used my hair dryer on it! it fluffed it very well (: it shipped super fast! i can’t wait to wear it about!
In Moscow came in a couple of weeks. Size L perfectly approached (height 167, chest 78, waist 60), slightly short sleeves, but this is no trouble. For thematic party, perfect, 10/10 thank you
The jacket is excellent, not much shedding, delivery is long, but most likely it is because of the pandemic, there is no smell, I advise
Simply Perfect!!!
beautiful
Beautiful, I loved him, my bust measures are 88cm waist 69cm and my height is 1 55 and I stay perfect size M the beige color 2 is like a very soft pink color this beautiful color then I will upload photos the way I look.
Amazing and just like pictures. 170cm y’all and 86kg fits snug
It is gorgeous. Very thick and warm. I am ready for next winter. Thank You Seller, I love it. I wear an American medium, so I ordered an XXL & it fits perfectly. Arrived sooner than I expected.
The jacket is cool, delivery is fast. The star was removed for the smell and for the splashing. Here I sit down. Help or not-without the idea) I wear XS-S itself, ordered L, at the very least, even better for the size more took.
Lead time 17dni, after wyczesaniu brush is very nice. Look at the size in cetymetach Polish size I Wear S /M for me size XL is suitable.
Zamówiłam 24 February, otrzymałam 10 March (16 days) very nice, polish size I Wear S/M (36/38) zamówiłam XXL is suitable, not for winter, spring-Autumn, damage that no pocket, I'm satisfied.
Okay, I took it for a photo shoot
My size is small I order m recommended:)
Cute coat. Even more winter jacket. Not warm. I'm wearing Xs. Took XL. Go ahead. We'll have to add loops to close the holes. The track was tracked. Came in 4 weeks to Krasnodar Territory
Perfect
The goods did not come, but the money was returned without problems