SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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V najväčších priehradkách, kde som chcela držať mince, sú na spodku diery = steny priehradok nie sú spojené s dnom, a teda mince by vypadli von. Inak je to ale šikovná peňaženka a som s ňou spokojná.
Already 2 times I order from this store, quality as a spelling. If the skin writes then there is really leather! Delivered quickly! Recommend!
Very fast
Excellent. Item is great.
i got it thanks goid item
Nice. I recommend buying.
Thank you very much to the store, I'm buying happy!
The quality is good, everything fits.
Thank you very much AliExpress! Relatively fast delivered-month. Everything matches the description.
It's taken a long time for the rest.
The wallet is very pleased. There was a smell, but quickly blew out, stitching neatly. In two weeks the goods came, with the store did not write off. I suggest you don't regret it.
All very well
It's all right!
Perfekt thanks
Super :))))
Very nice wallet. Comfortable. Track with tracking number, reached in a month. Thank you very much store.
For cards the most necessary thing Cards get in a lot, the rivet keeps well.
Comfortable. Leather is not natural
Conforms to the description. I really liked it, I suggest.
Exactly
Great wallet
Corresponds to the description a little more in size than expected
Conforms to the description
Super
Delivered very quickly, the quality is excellent
The product is good and the same description
Atejo Labai greitai, kokybiska. Rekomenduoju
Corresponds to the description, thank you!
The goods came for a month, sending 18.10 came 18.11. Leather. Very comfortable, and small.
Under the rules of Rus currency is too big. It was months to Mo.
Good customer service.
Corresponds to the description.
It came quickly. Everything is fine.
Thank you...
Very nice.
Everything is super. The goods came very quickly
Uh. I liked the thing. a little thick when you put all the cards but I think I will get used to
Very excellent soft and skin excellent quality and take many cards
No defects found. Quality is good. Came unexpectedly quickly.
Very fast shipping, all comply with the description.
Just super cool. Genuine soft leather. Seller recommend. Delivery is fast. Threads do not stick out. I think that will last a long time! Everything is absolutely accurate, so I do not even post a photo.
Lovely with the card holder. Good quality and finishes, better actually than in the photos.
Love it