SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good, the order came quickly
Кошелёк классный, пришёл очень быстро, за 9 дней!
Отличный партмоне хорошего качества! До Кемеровской области дошел всего за 11 дней с момента заказа! Продавец положил в подарок фирменный мешочек. Единственное что расстроило, так это две небольшие царапины на лицевой стороне. Из-за этого пришлось открыть спор на частичный возврат денег.
Danke
хороший кошелёк, мужу понравился, удобный, рекомендую
The purse is cool, all lines are even, pleasant. Advise
Very good
I'm happy. I don't sound the first time. thank you
Thanks to this store! Separately in chats asked the store to send until July 2! So the goods came about June 22. Before half a week. Thank you quality super
Perfect my mother is delighted, on the other hand leather big grains not soft
Quality
Norms. Everything matches
Chic purse, my husband liked it, delivery fast
Fast Delivery
Thank you very much to the store for fast delivery and quality goods, a beautiful partmonet husband liked, the skin is soft, roomy, for documents is good.
Excellent purse made of genuine leather a little stink blatant or tanned splashed Cologne put on the Sun the next day already no than not groin Russian passport got in normally a pocket for coins small but will go Delivery is quite fast.
Good, with coupons cost 824 rubles. Came in 10 days to Russia, Tatarstan
Delivery 10 days, all class. The card is pbdarochnaya packaging.
In general-exactly what I expected. The only thing that confused is the mahonka button, on which such a healthy shovel is fastened. IMHO, she should be bigger. And it would be nice to have a compartment for large bills or other currency-with a zipper. In the previous wallet it was so, very convenient. Here you have to fold the bills in half and shove in one of the pockets, which this purse has in abundance) He drove for 2,5 weeks, in Ukraine a mist-Express-brought to the nearest department, which is very close, almost near the house. Packing three-... Or four-layer even) paper wrapper/bag/branded pouch/envelope with a navel)) In general, I'm happy. Seller recommend.
Everything came in excellent condition, nothing was wrinkled, even a box! Smells like skin.
Cool wallet, very roomy, the skin is tender, the hand is nice, the quality is on top, the store put a gift cover, red rope on hand and a coupon for two bucks. delivery is fast. seller thanks!!
The picture looks better. Disappointed (
With the store did not communicate, sent like within 5 Days, it would be nicer if it happened faster. The goods themselves are good, quality, comfortable. I advise
Excellent and very fast in the free consgliatissimo
The wallet is just super. Looks great, delivery is fast, also put the coupon and rope.
Order received. The purse is sewn about personally, looks decent. In general, the order is satisfied, but all suspicions are reduced that it is eco-leather.
That's what I needed. Large compartments for documents. Meets my requirements. The coin pocket could be larger. Thank you.
Excellent quality, fast shipping.
The product fully corresponds to the description
Good purse. The compartment for small things is not enough, otherwise everything is fine! My husband is happy.
Very good wallet. Looks like the skin, maybe it is. At least a piece of skin is embedded as a sample. True, the inner pockets are of course made of dermatine. Very neatly sewn, the passport entered the tunic in the tunic. A small handbag is attached to the wallet if for a gift. My husband was very pleased. Delivery is fast enough, tracked throughout the way. The store put a $2 coupon and a red ribbon as a gift.
Very good quality, as all Kavis products are.
Athens
Delivery fast, all super. Documents, maps climbed, everyone is happy. Gift coupon and bracelet
Excellent, thank's!!!
I advise everything perfectly