SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пришла посылка быстро. Но есть потертость((печально
CALIDAD AL 100% .Recibido en casa en 1 semana. sin lugar a dudas volvería a comprarlo. :)
Качественный товар, приятный на ощуп, очень удобный
Cool purse and quite high quality, I recommend.
Everything is fine quality super!!!
Purse norms, skin quality, not very, soft, feeling like a thin glue, stinks, similar wallets on Ali in the price of 1500 are much better, there is a dense skin, and do not stink. Shipping, молниеносная!
Quality is good like leather delivery to sdek all is well
The purse looks good, came quickly to the store thanks.
there is too small with zip slot
Нормальный кошелёк. Достаточно большой, но много не положишь. Думал в карман с молнией железные монеты класть, но не получится. Если телефон положить и паспорт, то уже мало что ещё влезет. Молния хорошая, прошито всё качественно. На вид похоже на кожу, пусть и очень тонкую.
super
With the form of norms, small for the phone
Clutch cool, thank you to the store! Recommend!
very good. Ilike it.
Quality and convenient.
Отличное качество. Паспорт и все документы вместились спокойно.
Clutch super. Delivery to Saratov 5 days. with the store did not communicate-there was no why. Product and seller recommend.
Excellent product, well made and packaged. Looks expensive. Delivery on point, and tracked all the way. Confident in buying from this store and brand.
100% SUPER!!!
The purse is just like in the photo. The only negative was 45 days
Прелестный
I like it. Looks pretty well. Everything exactly as described and showed on photos. Customer support is fast and friendly. Recommend. (-) not much space if you put phone and keys.
Очень быстрая доставка - 9дней до Волгограда. качество классное - все строчки ровные, молния мягкая, нигде не торчат нитки, пахнет кожей. вместительный - вмещает деньги, паспорт, телефон. всем рекомендую
Very good product, as in the photo, very practical for storing everything. Very nice packaging in bonus
Genuine Leather. Pleasant to the touch, soft. In the kit there is a strap on the hand. In Krasnodar, delivery 10 days, took for 1000₽
I liked everything very much
Very fast, thank you
In short, the wallet is generally normal, but I thought it would be a little more (the passport in the cover does not fit)
Item arrived very quickly three weeks store sent very quickly seller Thank you
All Super
In Rostov delivered in 2 days, the quality is excellent
exactly as in the picture.... kudos to the store.
Packed well, delivered intact, the packaging is not even dirty. pleasant to the touch, after unforging it smells strong enough skin, but for 920 rubles it will charge whether leather)) in size a small-passport will fit only without a cover, or a phone without a cover. delivery phenomenally fast, sending like from China, and in fact it was immediately in Moscow, to Voronezh (500 km from Moscow) Delivered for a day somewhere. and that from the moment of order to receive 2 days!
Very fast shipping. The goods are good. All as in the description.
Outer layer "leather" and mygky, stylish, in appearance quality. Delivery in good terms. The order is very satisfied. Thank you!
The purse was delivered by courier service after calling. The quality of the wallet is excellent. The material is tactile pleasant. True, when I got it out of the package. He groans very strongly with China. Straight very much, but lying on the balcony, the smell disappeared.
It reached 13 days from Moscow to Rostov-on-Don. Qualitatively sealed. Looks like an expensive and Kidan wallet. I recommend the store)
Great fast delivery, for 1 week! Class quality and pleasant in hand! Purchase is happy!
Product bomb
All Super