SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it, just like in the pictures only the fabric is very fine, but I don't care and the button hole is closed. Otherwise Perfect
very nice
Took very long to come so I ended up not getting it but great communication. It took too long as my shipment got cancelled but, they gave me a full refund .
PERFECT. i love them so much, the size is perfect (i usually wear M/44 but i took L), the length too (i’m 5ft) the only problem was that the button flew out cause it wasn’t attached very well. also the shipping was on time, overall really recommend
button is very cheap kinda scared it’s gunna pop off and there wasn’t a hole to put the button thru so i had to cut one myself but other than that their perfectly fine, they smell like a community pool tho so definitely wash them
Pants are beautiful, the size perfectly approached, delivered in a month! Fabric is good!
I am a 1m63 and I took a medium and fitted perfectly, trouser legs were just long enough and perfectly around the hip, good quality but there was called a crack in 1 of the bags. Lasted half month to arrive
Very beautiful!!!!! I’m s (36eurp) and I took the m and it’s amazing!!!! Not so long on the legs but I love it
Jeans are cool. In length everything went, in the waist of bolshevata (ordered M for growth of 160). Shipping is 1 month.
The hole for the button was not open, it had to do it yourself. Apart from that, the pants are nice and comfortable.
Perfect I recommend
The fabric is of good quality. It came without a hole but it's easy to do it. I wear a 38 and ordered an L. I'm doing perfect, the only thing the waist is a little wide. Smell of factory.
Super pants, donra quality
Perfect. Very thin for the summer right fit
The goods are delivered quickly and of good quality
The pants are very nice, I love it. The Texan fabric is very fine, but I don't care. It has some imperfections: loose threads, and above all the zipper is of very poor quality. It took a long time to get here! Over 3 months. But it was worth it. Good shopping!
I wear M and took XL knowing that I like to wear wide jeans (as in the photo of the article) unfortunately too short, not oversize enough in length. But I still love him he is very nice
All ok
Perfect !