SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quite quickly, very comfortable! Heel shatatat, but not critical at all. At its 23.5 took 36,5-came up perfectly. The sock is really, as it was written, on a narrow foot, that is, if large bones, that sock will not fit.
The goods did not come, the money was returned
Shipping is long. I 'd like the package better than me. But my 34 size exactly fit. Heel steady. The material is soft. These shoes are either for the office or for some occasion. It's very cute. But I need twice, so I'm happy. The price is OK.
Good sandals comfortable but strong smell of rubber. I hope it will get out.
Shoes are very cool little heel, packed well
Not received, but links with coronavirus hike.
Liked the cute
I wanted to order for the second time last year. But the store canceled the transportation. Opened the dispute, the money returned immediately. I really like them. Comfortable. But if worn on the street the sock is quickly washed. Perfect for office!! I'll try to order again. My leg is 24,5 cm, narrow. Perfect fit size 8.5. I advise you!
Terrible quality
Shoes come in size, the smell.
Beyond Satisfied!
Good low cost shoes, to be just fine. Order 2 times the previous ones were beige. Comfortable heel, size according to the table.
Order 2 times, the first time took beige. I love it, they are so comfortable that you can wear them just to remove, it's a miracle. Beige heavily soiled, must be carefully. Wash think they can not be oblezut. A rocket. IN general, the 1 season, but this season they otsluzhat just fine. Black smelled glue strong, but I am on such things don't pay attention. Good Luck to the store!
Beautiful shoes, but only to wear in the room, heel is a little unstable and buckle fall off, I think once somewhere to put enough, MAYBE they will be worn not long.
Order 27.08, the post office in Peter came in 11.09. 3 weeks. Strong glue smell, hopefully soon disappeared. Main joy-they came to my Russian 34 size. A little high, but due to the strap is noticeable. The flat comfortable walking)
it's so beautiful.thank you
Come quickly! I was in a hurry to vilify them in season, therefore ordered for the price a little higher than normal in 1400, although the maximum price rub 500-600 not more. The kind of hlipenkie lanyards, themselves like paper. But! Www. Pleased, PPC comfortable themselves myagonkie nice on foot. See how to behave in a sock. not happy socks was too long! (for comparison photo-also shoes with Ali beige-look more elegant!) Seems ambiguous! Go on weekdays.
Very comfortable, not to say that the quality on top, but for the money is ridiculous to find fault with him. Also ordered black immediately after receiving. It, by the way, fast
Давольго long gone. beautiful shoes. material Is very nice. but The stink terribly. through the glue, but not critical. my foot is thin and narrow. so my size 22.5, ordered the size smaller and made the right decision. pradovtsom did not communicate. thank You Very Much.
מהממות and comfort it's fast
Shoes good for this price. A Little glue. Negative-rub back
All the fun, very pretty. Fast shipping. There Are some chemical smell, but it is nothing)
Shoes class, take a second pair of different color. Comfortable Shoes, color a little pink, but beautiful. Size 4 to 22 cm